Van-Biak Hmung
Van
Lansing,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Delivery Driver
DoorDash
East Lansing, MI
04.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Shop Assistant
Fighter Gadget
Malaysia , Kuala Lumpur
01.2023 - 02.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assumed management and leadership responsibilities in the absence of the manager or boss, ensuring smooth store operations and excellent customer service.
- Oversaw both retail and wholesale operations, handling a high volume of daily transactions.
- Received and processed hundreds of new items on a daily basis, including bulky items weighing up to 100 kg.
- Managed inventory levels, ensuring accurate stock counts and proper organization of merchandise.
- Assisted customers with product inquiries, provided recommendations, and facilitated sales transactions.
- Handled cash register operations, including cash handling, credit card transactions, and issuing receipts.
- Collaborated with the team to maintain a clean and organized store environment, including regular shelving and display maintenance.
- Responded to customer complaints and inquiries, resolving issues in a timely and professional manner.
- Trained new staff members on store operations, product knowledge, and customer service protocols.
- Implemented loss prevention measures to minimize theft and ensure the security of store assets.
Cashier/Restaurant Waitress
EAT
Malaysia, Kuala Lumpur
01.2017 - 02.2019
- Operated as a cashier, efficiently processing customer transactions, handling cash, and operating the POS system.
- provided exceptional customer service by greeting guests, taking orders accurately, and addressing any concerns or questions promptly.
- Maintained a clean and organized cashier station, including handling cash register reconciliation and maintaining accurate cash balances.
- Demonstrated strong knowledge of the menu offerings, including specials and promotions, and effectively communicated them to customers.
- Assisted in table set-up, including arranging table settings, utensils, and menus.
- Took food and beverage orders from customers, ensuring accuracy and attention to special requests or dietary restrictions.
- Served food and beverages to customers promptly and professionally, maintaining a positive and friendly demeanor.
- Monitored customer satisfaction and promptly addressed any issues or requests to ensure an exceptional dining experience.
- Collaborated with the restaurant team to ensure smooth operations, including bussing tables, restocking supplies, and maintaining cleanliness.
- Demonstrated knowledge of food safety and sanitation practices, adhering to health regulations and maintaining a hygienic work environment.
Acoustical Ceiling Installer
Zhen
Malaysia, Kuala Lumpur
03.2016 - 11.2016
- Climbed ladders and worked at heights of 30 feet or more.
- Lifted heavy objects, walked and stood for long periods of time and performed strenuous physical labor under adverse conditions.
- Leverage Blueprint to read work instructions and input data.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed installation of drywall sheets on commercial and residential properties.
- Cut and hung drywall on walls and ceilings, taping and finishing joints and corners.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Checked site and reported structural issues.
- Lifted 50kg pounds unassisted to load and unload various products.
Education
High School Diploma -
J.W. Sexton High School
Lansing, MI 09.2020 - 06.2022
Skills
Knowledge of state roads and highways
Familiarity with DOT regulations
Map reading and navigation skills
Logistics knowledge
Timeline
Delivery Driver
DoorDash
04.2023 - Current
Shop Assistant
Fighter Gadget
01.2023 - 02.2023
High School Diploma -
J.W. Sexton High School
09.2020 - 06.2022
Cashier/Restaurant Waitress
EAT
01.2017 - 02.2019
Acoustical Ceiling Installer
Zhen
03.2016 - 11.2016