Van Dang
Westminster
Summary
Proven leader with a track record of enhancing customer satisfaction and productivity at NGM Holding Group, LLC. Excelled in team leadership and time management, significantly improving company performance through strategic initiatives. Skilled in decision-making and customer service, adept at managing crises and motivating staff towards excellence.
Overview
6
6
years of professional experience
Work History
Mannager
Advance Trading Partner, LLC
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
President
NGM Holding Group, LLC
01.2019 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Education
Associate of Arts - Business Administration
Bach Khoa Sai Gon Colege
05-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Vietnamese
Full Professional
Timeline
Mannager
Advance Trading Partner, LLC
05.2023 - Current
President
NGM Holding Group, LLC
01.2019 - 12.2023
Associate of Arts - Business Administration
Bach Khoa Sai Gon Colege
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