Van Ngo
Osage Beach,Missouri
Summary
- Successful at tracking shipments, updating records and maintaining open communication with international offices and export authorities. Good documentation, multitasking and organizational skills. Expert Excel, Word user.
- Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salon Manager
Fabulique Nails
01.2024 - Current
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Promoted business through marketing initiatives and use of social media.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
Salon Manager
First Nails
06.2023 - 12.2023
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
English Teacher
VUS Nguyen Chi Thanh
01.2017 - 05.2017
- Customized innovative methods and materials to produce effective learning experiences.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Attended and participated in staff meetings to learn new teaching strategies and brainstorm ideas to improve classroom presentations.
Freight Forward Agent
Vanlog Express
01.2017 - 05.2017
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Discussed detailed port information to importers or exporters.
Commerce Administrator
Nosbyn
08.2014 - 10.2016
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Teaching Assistant
VUS Nguyen Chi Thanh
08.2013 - 10.2016
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
- Supervised children and participated with children in activities.
Education
Bachelor of Science - Logistics, Supply Chain And Operation Management
Missouri State University
Springfield, MO05.2023
Associate of Arts - Accounting
State Fair Community College
Sedalia, MO05.2020
Bachelor of Arts - English Linguistics And Literature
University of Social Sciences And Humanities
Ho Chi Minh01.2017
Skills
- Proficient in Powerpoint, Excel, Word
- Friendly, positive attitude
- Decision-making
- Planning & organizing
- Performance optimization
- Document preparation
- Talent Recruitment
- Supply Management
- Guest Relations
Accomplishments
- Export-Import Practice and International Business Training - April 2017 to May 2017 ( Foreign Trade University, Ho Chi Minh City)
- Outstanding Marketing Student in Supply Chain, Logistics and Operations Management 2022-2023
Certification
- Export-Import Practice and International Business Training - April 2017 to May 2017 ( Foreign Trade University, Ho Chi Minh City).
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Salon Manager
Fabulique Nails
01.2024 - Current
Salon Manager
First Nails
06.2023 - 12.2023
English Teacher
VUS Nguyen Chi Thanh
01.2017 - 05.2017
Freight Forward Agent
Vanlog Express
01.2017 - 05.2017
Commerce Administrator
Nosbyn
08.2014 - 10.2016
Teaching Assistant
VUS Nguyen Chi Thanh
08.2013 - 10.2016
Bachelor of Science - Logistics, Supply Chain And Operation Management
Missouri State University
Associate of Arts - Accounting
State Fair Community College
Bachelor of Arts - English Linguistics And Literature
University of Social Sciences And Humanities
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