Amanda Otto
Orlando,FL
Summary
Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing guest experiences. Extensive knowledge in creating innovative solutions to enhance guest personal touches, increasing sales and developing leaders. Well-versed in hospitality standards and natural knack for building relationships with team, customers and vendors.
Overview
16
16
years of professional experience
Work History
Restaurant & Room Service Manager
Renaissance Orlando At SeaWorld
02.2023 - Current
- Managing daily operations of Restaurant and In Room Dining. Developing Voyager throughout year, also onboarding new Manager. Helping assist other outlets in F&B operations when being down leaders. Creating incentive for F&B to increase revenue and GSS scores. Rolling out new amenities and RTR.
Signia –Harvest & In Room Dining Manager
Signia by Hilton at Bonnet Creek
04.2022 - 02.2023
- Managing daily operations of Three Meal Restaurant and In Room Dining for 50+ direct reports. Onboarding Assistant Manager and two Supervisors. In Charge of Special Events such as REO and Private Events through Sales. Opening Restaurant at night since pandemic. Driving more revenue by $8,000 and 90 covers in sales during holiday buffets and creating personal guest touches.
Signia –Beech & Recreation Manager
Signia by Hilton at Bonnet Creek
11.2021 - 04.2022
- Managing the daily operations of Pool Bar, Pool Attendants, Activities and Fitness Center with a 60+ direct reports. Having two Assistant Mangers and two Supervisors reporting to myself. Developing Assistant Manager to Department head, guiding Assistant to desired Sales Position and promoting Supervisor to Assistant Manager. Managing 8 cabanas, 650-chair pool deck and assisting with Special Events such as Block Parties and Private Events on the Pool Deck. After pandemic going back to full service in room service and on pool deck.
Hard Rock Hotel – F&B Manager
Loews Hotels at Universal Orlando
05.2019 - 06.2021
- Managed daily operation of all F&B Outlets including pool bar, 3-meal outlet, room service, and grab-and-go. Assisted with Events such as Wine Riffs, Velvet Sessions and NYE. Training new Managers joining the team. Assisted with Events such as Wine Riffs, Velvet Sessions and NYE. Working with Recruiting to hire J1s for F&B and Recreation for all Orlando Hotels.
Hard Rock Hotel – Recreation Manager
Loews Hotels at Universal Orlando
06.2018 - 05.2019
- Managed daily operations with Fitness Center, Pool Attendants, Activity Coordinators, and Lifeguards. Having two Assistant Managers and two Supervisors with a 60+ direct reports. Maintaining Ellis license and having quarterly audits, including team member quality assurance initiatives. 500+ chair pool deck, plus 14 cabanas. Creating guest activity programming for pool deck and rainy-day activities.
Sapphire Falls Resort – Recreation Manager
Loews Hotels
03.2017 - 06.2018
- Managed daily operations with Fitness Center, Pool Attendants, Activity Coordinators, and Lifeguards. Managing 60+ direct reports with two Assistant Managers, three Supervisors and 2 Leads. Promoting Assistant Manager to Department Head, Supervisor to Assistant, both leads to Supervisors and two hourly to Leads. 16 Cabanas with 600-chair pool deck. Assisting with F&B operations and rooms operations. Developing and executing plans for opening the pool deck. Onboarding new Recreation Manager at Royal Pacific and organize LSOP for both hotels to be equalized in operations. Started to work with Recruiting for hiring J1 for the campus.
Hard Rock Hotel – Pool Services Supervisor / Assistant Pool Service Manager
02.2014 - 03.2017
Lani's Luau Restaurant – Manager
Lake Buena Vista Resort Village and Spa
07.2008 - 03.2014
Skills
- Menu development
- Menu Pricing and Writing
- Collaboration and Teamwork
- Front of House Management
- Coaching and Mentoring/Development
- Problem-Solving
- Organization and Time Management
- Customer Relations
- Vendor Relations
- ServSafe Manager Certification
- Proficient in PowerPoint, Excel, Word
Accomplishments
- Wine Riffs - Worked with Executive Chef, F&B Director and Wineries to help create a multi-course/multi-sensory experience
- Velvet Sessions- Transforming the lobby into a Concert. Working with Vendors and Culinary and the whole F&B Team to execute this monthly event
- NYE Events-Running NYE events for 6 years at Loews. Working with Marketing, selling tickets, Vendors, Culinary, scheduling and working with Universal.
- Won Manager of the Quarter for Loews in 2016, 2017, 2019
- Helped open up Sapphire Falls Hotel
- Created LSOP for Recreation Departments for all of Loews in Orlando
- Recruited J1 for F&B and Recreation for all of Loews in Orlando from 2017-2020
- Created Incentive and LSOP for Bingo in F&B for all outlets
- Created Activations for Renaissance holidays in 2023 and put together one for 2024
- Assisted with interior decor for new outlet Bella Grove and in process of redesigning Restaurant
Timeline
Restaurant & Room Service Manager
Renaissance Orlando At SeaWorld
02.2023 - Current
Signia –Harvest & In Room Dining Manager
Signia by Hilton at Bonnet Creek
04.2022 - 02.2023
Signia –Beech & Recreation Manager
Signia by Hilton at Bonnet Creek
11.2021 - 04.2022
Hard Rock Hotel – F&B Manager
Loews Hotels at Universal Orlando
05.2019 - 06.2021
Hard Rock Hotel – Recreation Manager
Loews Hotels at Universal Orlando
06.2018 - 05.2019
Sapphire Falls Resort – Recreation Manager
Loews Hotels
03.2017 - 06.2018
Hard Rock Hotel – Pool Services Supervisor / Assistant Pool Service Manager
02.2014 - 03.2017
Lani's Luau Restaurant – Manager
Lake Buena Vista Resort Village and Spa
07.2008 - 03.2014
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