Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Van Nguyen

Tampa,FL

Summary

Energetic Manicurist bringing 20 years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.

Overview

10
10
years of professional experience

Work History

Licensed Nail Technician

Focus Nails
07.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Communicated effectively with management concerning important customer issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Nail Salon Owner

The Nail Lounge
Tampa, FL
10.2012 - 07.2017
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Oversaw daily salon operations and performed general salon tasks.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Science - Business

Bryant University
Smithfield, RI
05.2001

High School Diploma -

Millbury Junior/Senior High School
Millbury, MA
05.1996

Skills

  • Individualized Care
  • Persuasive Negotiations
  • Customer Experience
  • Operational Efficiency
  • Client Support
  • Business Operations
  • POS Inventory System Operation
  • Communications Strategies
  • Verbal and Written Communication
  • POS Transactions

Languages

Vietnamese
Native or Bilingual

Timeline

Licensed Nail Technician

Focus Nails
07.2017 - Current

Nail Salon Owner

The Nail Lounge
10.2012 - 07.2017

Associate of Science - Business

Bryant University

High School Diploma -

Millbury Junior/Senior High School

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