VAN WILLIAMS
Detroit
Summary
I would like to secure a position where I am able to utilize my skills and talents to enhance the company in a positive manner.
Overview
14
14
years of professional experience
Work History
Planning Call Center
Arbormetrics
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Jacobson group
08.2021 - 04.2022
- Answering inbound calls from member inquiring about benefits, ordering ID, and reviewing claims
Customer service representative
03.2021 - 06.2021
- Taking inbound calls from clients wanting to schedule their COVID-19 vaccine
Senior Client communication specialist
Rockconnections
05.2020 - 01.2021
- Responsible for dialing clients and transferring to bankers that are interested in refinancing and/or purchasing a new home
Senior client resolution specialist
Rock Connections
07.2019 - 04.2020
- Responsible for answering incoming calls from provider inquiries about patient’s benefits
Patient care coordinator
Alliance RX Walgreens prime
11.2017 - 07.2019
- Responsible for answering incoming call from patients ordering specialty medications
- Making outbound calls to patients to schedule delivery of their specialty medications
- Processing claims
Customer service representative
BENSON MEDICAL EQUIPMENT & SUPPLIES
11.2016 - 01.2017
- Responsible for providing excellent customer service to diabetic customer. Assist customer with processing prescriptions, ordering diabetic supplies, answering inbound calls, and verify medical eligibility with various insurance companies
Senior Health GUIDE
DIALOG DIRECT
10.2014 - 10.2016
- Quote benefits, locate providers, and answer questions in regards to member commercial healthcare plans.
- Mentor and provide support for new hires and trainee’s once in production.
- Subject Matter Expert in the areas of claims processing, documentation, and member escalations.
DIRECT CARE
QUEST INC.
01.2012 - 01.2013
- Assisted clients by preparing meals, administering medication, and maintaining daily care.
- Responsible for client scheduling relating to doctor’s appointments, extra-curricular activities, ie; shopping, exercising, etc.
Education
GED - General Studies
River Rouge High School
Detroit, MI01.2000
Skills
- Excellent verbal and written communication Ability to analyze complex customer situations and resolve in a timely manner Fast learner, with urgent attention to detail
- Customer service
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Excellent communication
Leadership
Currently Senior Floor Analyst for BCBS Minnesota program. Had to achieve 100% accuracy in quality to be nominated.. Maintained 100% over three month period of time.
Timeline
Planning Call Center
Arbormetrics
06.2022 - Current
Customer Service Representative
Jacobson group
08.2021 - 04.2022
Customer service representative
03.2021 - 06.2021
Senior Client communication specialist
Rockconnections
05.2020 - 01.2021
Senior client resolution specialist
Rock Connections
07.2019 - 04.2020
Patient care coordinator
Alliance RX Walgreens prime
11.2017 - 07.2019
Customer service representative
BENSON MEDICAL EQUIPMENT & SUPPLIES
11.2016 - 01.2017
Senior Health GUIDE
DIALOG DIRECT
10.2014 - 10.2016
DIRECT CARE
QUEST INC.
01.2012 - 01.2013
GED - General Studies
River Rouge High School