VANA L CUNNIGAN
Las Vegas,NV
Summary
Performance-driven Vice President with 15+ years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
17
17
years of professional experience
Work History
Assistance Vice President of Customer Performance
Barclays
02.2023 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes. I am with him now I
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Senior Advisor Lead III (remote)
Apple Inc
09.2015 - 01.2023
- Schedule management, detail oriented, organized and self-sufficient
- Lead weekly team meetings
- Knowledge of contact center management tools, processes, procedures and performance metrics
- Excellent problem solving skills
- Proven ability to lead multiple teams to success including, iOS, Mac+, Wireless Multimedia
- Create coaching plans that incorporate observations and key performance trends
- Monitored customer service operations to assess agent performance and provide feedback.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Manaher
AT&T Mobility
10.2013 - 08.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
Sales Support/Finance Rep
AT&T Mobility
06.2011 - 10.2013
- Performed monthly inventory audits and reconcile discrepancies
- Responsible for ordering, shipping, receiving and merchandising inventory
- Provided assistance to the Store Manager in daily operations of retail store
- Assist customers with the purchase of wireless equipment, features, accessories and bill payment
- Processes paperwork and performs other duties as assigned by management.
Medical Billings Supervisor Healthcomp Administrators
Healthcomp
05.2008 - 09.2010
- Supervised and supported a team of 15+ employees, ensuring accurate and efficient medical billing operations.
- Developed targeted strategies to assist team members in improving key performance metrics, resulting in overall team success.
- Organized and led regular team meetings to address updates, resolve issues, and reinforce best practices.
- Leveraged project management expertise to prioritize tasks, manage workflows, and ensure timely completion of departmental projects.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Science - Innovation And Entrepreneurship
Full Sail University
Winter Park, FL01-2026
BS - Digital Cinematography
Full Sail University
Winter Park, FL12-2024
Skills
- Team Leadership
- Complaint resolution
- Customer Relations
- Verbal and written communication
- Policies and procedures
- Coaching and mentoring
- Analytical problem solver
- Solution selling
- Critical Thinking
- Personnel training and development
Timeline
Assistance Vice President of Customer Performance
Barclays
02.2023 - Current
Senior Advisor Lead III (remote)
Apple Inc
09.2015 - 01.2023
Sales Manaher
AT&T Mobility
10.2013 - 08.2015
Sales Support/Finance Rep
AT&T Mobility
06.2011 - 10.2013
Medical Billings Supervisor Healthcomp Administrators
Healthcomp
05.2008 - 09.2010
Master of Science - Innovation And Entrepreneurship
Full Sail University
BS - Digital Cinematography
Full Sail University
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