Vanaya Montanez
Boston,US
Summary
Dynamic and results-driven professional with over five years of experience in behavioral health and public safety, specializing in crisis de-escalation, patient monitoring, and trauma-informed care. Expertise in conflict resolution, therapeutic support, and ensuring child and family safety in high-pressure environments. Engaged in independent study of trauma-informed care, behavioral assessment, and family support strategies to facilitate a transition into human services and healthcare. Proven ability to swiftly adapt to new settings while mastering emerging tools and technologies, demonstrating a commitment to continuous improvement and excellence in service delivery.
Overview
12
12
years of professional experience
Work History
Residential Counselor
Home Of Little Wonder
Boston, MA
03.2025 - Current
- Facilitated daily activities and therapeutic programs for residents, promoting personal growth and social skills.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet residents' unique needs.
- Monitored behavioral patterns and implemented strategies to de-escalate conflicts and enhance emotional well-being.
- Trained new staff on best practices for resident engagement, safety protocols, and crisis intervention techniques.
- Support children and families in at-risk circumstances, promoting healthy behavioral, emotional, social, and educational development.
- Ensure physical safety and well-being through consistent monitoring and crisis intervention strategies.• Apply Therapeutic Crisis Intervention (TCI) techniques to de-escalate challenging situations.• Collaborate with multidisciplinary teams to implement individualized treatment plans.• Encourage positive reinforcement to support resilience and growth.
Emergency Administration Officer
Securitas Public Safety Security
Waltham, MA, US
12.2023 - 01.2025
- Monitor security systems ensuring hospital safety and preventing incidents.
- Conduct interior and exterior patrols to maintain secure environments.
- Collaborate with staff to manage and support behavioral children effectively.
- Apply de-escalation techniques to maintain calm and prevent harm.
- Assist in assessments to identify and address challenging behaviors.
- Monitors security systems and conducts patrols to ensure safety of patients and staff.
- Implements de-escalation techniques for behavioral management.
Administration Front Desk Lobby
Allied Universal / Liberty Mutual
Boston, MA, US
03.2022 - 03.2023
- Greeting and directing visitors and clients
- Answering and routing phone calls
- Managing appointment schedules and calendars
- Handling incoming and outgoing mail and packages
- Maintaining a clean and organized reception area
- Assisting with administrative tasks such as filing, data entry, and document preparation
- Providing information and assistance to visitors and staff
- Coordinating with other departments for meetings and events
- Ensuring security protocols for visitor access are followed
- Managing office supplies and inventory
Public Safety Officer
Securitas
Waltham, MA, US
07.2020 - 03.2021
- Observing and monitoring autistic and behavioral kids
- Making sure they’re okay engaging with them when needed
- Rotating shift with colleagues
- Doing internal and external tours
- Validating tickets
- Setting up meetings for employees, guests, and vendors
Temp Covid Screener
Professional Staff Group
Cambridge, MA, US
07.2020 - 10.2020
- Ensured compliance with PPE protocols for safe building access
- Monitored entry groups for social distancing and authorized access
- Verified student entry with digital clearance passes
- Enforced PPE protocols, managed group entry with distancing rules, and verified student clearance passes for building access.
Emergency Administration
Brigham & Women’s Hospital
Roxbury, MA, US
11.2018 - 10.2019
- Managed patient documentation, improving accuracy and efficiency in record-keeping.
- Monitored patient activities, ensuring timely and precise reporting every 15 minutes.
- Coordinated doctor meetings, optimizing scheduling and resource use in conference settings.
Cashier
Dunkin Donuts
Roxbury, MA, US
09.2017 - 02.2018
- Handled money, taking and providing change for customers
- Provided customer service
- Prepared drink orders based on what the customer purchased
Team Member
Shake Shack
Boston, MA, US
10.2016 - 07.2017
- Collaborated in kitchen setup and cleanup, ensuring smooth operations and team efficiency.
- Coordinated kitchen setup and cleanup, ensuring smooth operations for team.
- Prepared diverse menu items, contributing to efficient food service and customer satisfaction.
- Streamlined food preparation processes, reducing wait times and enhancing overall kitchen productivity.
- Maintained high standards of cleanliness and organization.
Peer Leader
Smart from the Start
Boston, MA, US
07.2016 - 07.2016
- Guided toddlers in math and reading, enhancing early learning skills.
- Ensured child safety and engagement during educational field trips.
- Fostered a supportive environment, contributing to child development.
Medical Field Intern
Brigham and Women’s Hospital
Boston, MA, US
07.2016 - 07.2016
- Engaged in hands-on medical workshops, enhancing practical skills and scientific understanding.
- Conducted various experiments, developing analytical skills and scientific knowledge.
- Completed CPR training, gaining essential emergency response skills for the medical field.
Secretarial Assistant
ABCD Elm Hill
Boston, MA, US
07.2015 - 08.2015
- Managed billing documentation, ensuring timely delivery and accuracy.
- Managed document flow, including filing billing papers, faxing management documents, and organizing client files, ensuring efficient office operations.
Secretarial Assistant
Wynn Management
Jamaica Plain, MA, US
07.2014 - 08.2014
- Managed document filing and photocopying, enhancing office efficiency.
- Directed calls to appropriate departments, improving communication flow.
- Accurately entered billing data into systems, ensuring financial accuracy.
Education
High School -
Charlestown High School
Boston, MA01.2020
Skills
- Customer Service
- Clerical Duties
- CPR
- Google Docs
- Google Slides
- Security Protocols
De-escalation Techniques
- Data Entry
- Filing
- Appointment Scheduling
- Inventory Management
- Patient Monitoring
- Case management
- Mandated report
Timeline
Residential Counselor
Home Of Little Wonder
03.2025 - Current
Emergency Administration Officer
Securitas Public Safety Security
12.2023 - 01.2025
Administration Front Desk Lobby
Allied Universal / Liberty Mutual
03.2022 - 03.2023
Public Safety Officer
Securitas
07.2020 - 03.2021
Temp Covid Screener
Professional Staff Group
07.2020 - 10.2020
Emergency Administration
Brigham & Women’s Hospital
11.2018 - 10.2019
Cashier
Dunkin Donuts
09.2017 - 02.2018
Team Member
Shake Shack
10.2016 - 07.2017
Peer Leader
Smart from the Start
07.2016 - 07.2016
Medical Field Intern
Brigham and Women’s Hospital
07.2016 - 07.2016
Secretarial Assistant
ABCD Elm Hill
07.2015 - 08.2015
Secretarial Assistant
Wynn Management
07.2014 - 08.2014
High School -
Charlestown High School