Alexandra Lherisson
Boston,MA
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
14
14
years of professional experience
Work History
Residential Counselor
Community Ressources for Justice
02.2023 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Associate
Red Lobster
12.2019 - 05.2020
- Presented a warm and welcoming experience for visitors, pleasantly answering questions while maintaining high work quality standards
- Managed meal and visitor flows in an organized manner, often performing additional tasks in serving, cleaning, or stocking as needs arose
- Ensured dining areas and countertops were clean and organized throughout the day
- Coordinated with my team, clearly sharing visitor needs, orders, and other requests
Clerk
Publix
01.2017 - 12.2019
- Prepared presentation of products and displays, including special custom orders
- Operated cash registers along with several machines and other kitchen equipment
- Assisted catering managers and cooks in additional tasks, with immediate support
Customer Service Agent
Spirit Airlines
01.2011 - 11.2014
- Served clients in busy areas while responding to a variety of question and requests
- Processed client transactions and flight records with a pleasant, calm demeanor
- Ensured compliance with all AA safety, FAA and other government requirements
- Maintained a database of contacts and other correspondence relevant to my work
- Contacted outside parties to resolve discrepancies and create effective solutions
Education
Associate of Science - Radiologist
Massasoit Community College
Brockton, MA05-2028
Associate Degree - Hospitality Administration
Miami Dade College
Miami, FL05-2012
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
Languages
French
Professional Working
Timeline
Residential Counselor
Community Ressources for Justice
02.2023 - Current
Associate
Red Lobster
12.2019 - 05.2020
Clerk
Publix
01.2017 - 12.2019
Customer Service Agent
Spirit Airlines
01.2011 - 11.2014
Associate of Science - Radiologist
Massasoit Community College
Associate Degree - Hospitality Administration
Miami Dade College
Similar Profiles
Amanda KinsellaAmanda Kinsella
Correctional Officer at Department of Justice and Community ServicesCorrectional Officer at Department of Justice and Community Services
Linda OrtizLinda Ortiz
Conciliation Specialist at Department of Justice Community Relations ServiceConciliation Specialist at Department of Justice Community Relations Service
Meredith MartinMeredith Martin
Reentry & Vocations Manager at STAR Community Justice CenterReentry & Vocations Manager at STAR Community Justice Center
Emma KotchEmma Kotch
Lead Teacher and Academic Advisor at Phoenix Charter AcademyLead Teacher and Academic Advisor at Phoenix Charter Academy
Richard McDonoughRichard McDonough
Marketing Coordinator at Boston Firefighters Credit UnionMarketing Coordinator at Boston Firefighters Credit Union