Vance Burke
Douglasville,GA
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
8
8
years of professional experience
Work History
Shift Leader
Cracker Barrel Old County Store
Douglasville, GA
06.2017 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
Customer Service Desk Associate
Home Depot
Villa Rica, GA
08.2019 - 11.2021
- Assisted customers with placing orders or resolving product issues over the phone and in person.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw warranty counseling process to manage expense controls.
- Identified opportunities for process improvement within the department.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Arts - Public Administration
University of West Georgia
Carrollton, GA12-2027
Skills
- Innovative Problem-Solving
- Versatile Availability
- Workforce Training Initiatives
- Effective Communication Skills
- Objective Planning and Assessment
- Inspection Process Management
- Customer Service Orientation
Timeline
Customer Service Desk Associate
Home Depot
08.2019 - 11.2021
Shift Leader
Cracker Barrel Old County Store
06.2017 - Current
Bachelor of Arts - Public Administration
University of West Georgia
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