Vance Farrow
Akron,OH
Summary
Experience devising, updating and deploying diverse corporate training initiatives. Successful using data to make targeted decisions that strengthen company operations. Possesses superior work ethic, focused nature and skill to integrate technology and diverse instructional strategies to maximize training effectiveness.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Akron, OH
03.2024 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured adherence to all closing procedures and policies.
- Reviewed loan documents for accuracy prior to closing.
Delivery Driver
Amazon
Solon, OH
10.2023 - 02.2024
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Corporate Trainer
Integrity Marketing Solutions
Cuyahoga Falls, OH
06.2022 - 09.2023
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new technical trainers to promote consistency in customer service and quality.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Interviewed potential participants to determine eligibility.
Stocker
Giant Eagle
Macedonia, OH
05.2021 - 06.2022
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
Key Holder
GameStop
Macedonia, OH
08.2021 - 04.2022
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
Associate
Walmart
, OH
08.2020 - 08.2021
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Scanned, recorded and verified received inventory during truck shipments
- Examined and inspected stock items for defects and reported damages to supervisor
- Used TC70 to maintain and update records of inventory, prices, shipments and shortages
- Answered queries and concerns and assisted customers with product selections.
Landscaper
Wolfscape LLC
Macedonia, OH
06.2020 - 07.2020
- Trimmed hedges, trees and bushes using smooth and efficient pruning techniques
- Planted grass, trimmed trees and bushes, and fertilized plantings
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Assisted in development of trainees, providing instruction and support to optimize readiness
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Created balanced pallets to support efficient and safe sales floor replenishment
- Maintained fitness in order to move merchandise efficie
- Unloaded daily delivery trucks using equipment such as fast unload-er and crew of 4 to 6 people to quickly remove and stage products
- Shoveled snow from sidewalks and sprinkled salt on ice to keep walkways clear
- Trimmed and edged grass around walks, flower beds, and walls
- Safely used equipment such as mowers, tractors and leaf blowers to carry out quality landscaping work
- Removed weeds, hazards and debris from common pathways to improve usability
- Installed and maintained landscapes at homes, offices and parks
PACKAGE HANDLER
FedEx Ground
Twinsburg, United States
06.2019 - 05.2020
- Confirmed all packages were properly accounted for
- Worked in accordance with company policies and guidelines Coordinated with quality assurance departments to ensure all resources were properly utilized
- Ensured that boxes were properly stacked without causing damage to products or packaging
- Inspected each package for defects, including damages and improper labels.
Service Champion
Taco Bell
Macedonia, OH
01.2019 - 05.2019
- Employed scanners and barcode readers to maintain efficient control over inventory in warehouse
- Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand
- Inspected dock equipment at beginning and end of shift
- Worked in different areas of warehouse floor and at
- Dock to meet ever-changing needs
- Moved materials from trailers to staging areas to enable proper shipment
- Kept and maintained clean work area in compliance with general conditions and safety program requirements
Manager
McDonald's
Twinsburg, United States
04.2016 - 11.2018
- How to ensure a safe, sanitary environment
- Provided instruction for POS system operations, including sending orders and completing transactions
- Observed kitchen operations to ensure food was prepared safely and at correct temperatures
- Served customers, motivated crews, and kept restaurant clean and well organized.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Education
Twinsburg High School
06.2019
Skills
- Staff Presentations
- Team Development Strategies
- New Employee Training
- Class Lecturing
- Orientation and Onboarding
- Employee Interviewing
- Team Exercises
Timeline
Assistant Store Manager
Family Dollar
03.2024 - Current
Delivery Driver
Amazon
10.2023 - 02.2024
Corporate Trainer
Integrity Marketing Solutions
06.2022 - 09.2023
Key Holder
GameStop
08.2021 - 04.2022
Stocker
Giant Eagle
05.2021 - 06.2022
Associate
Walmart
08.2020 - 08.2021
Landscaper
Wolfscape LLC
06.2020 - 07.2020
PACKAGE HANDLER
FedEx Ground
06.2019 - 05.2020
Service Champion
Taco Bell
01.2019 - 05.2019
Manager
McDonald's
04.2016 - 11.2018
Twinsburg High School
Similar Profiles
Hannah BlocksonHannah Blockson
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Heather WolfordHeather Wolford
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Nicole MoyeNicole Moye
Educator Grades 1, 2, and 4 at King Kamehameha III Elementary SchoolEducator Grades 1, 2, and 4 at King Kamehameha III Elementary School