VANCE HOLBROOK
Ripley,OH
Summary
Driven leader and detail-oriented program manager with career history built on strong interpersonal, team management, planning and problem-solving abilities. Expert in improving volunteer engagement, building relationships and creating strong volunteer teams.
Overview
8
8
years of professional experience
Work History
Service Manager
Tire Discounters, Inc.
Cincinnati, OH
05.2023 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Assessed and diagnosed customer needs for tires, services and other products.
- Responded to questions and delivered superior service resulting in repeat business.
- Learned and maintained current product knowledge on tires, service and other product lines represented as well as competitive lines
Auto Care Center Coach
Walmart
Maysville, KY
05.2022 - Current
- Responsible for training and developing employees to meet all applicable safety and productivity standards
- Remains calm and professional in stressful circumstances and effectively diffused tense situations.
- Assesses current procedures and implements improvements, boosting productivity and profitability.
- Upholds team productivity, quality objectives, and personnel schedules by setting and maintaining clear benchmarks for service.
Hardlines Manager
Walmart
West Union, OH
10.2021 - 04.2022
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Recognized for Exemplary performance.
- Implemented and maintained organizational method of firearms sales which resulted in the department being recognized as the only compliant store within their market.
Bakery/Deli Manager
Walmart
West Union, OH
05.2021 - 10.2021
- Controlled costs in inventory and labor to keep operations within budget.
- Directed team performance by coaching, correcting and motivating employees.
- Implemented and executed merchandising programs to maintain and increase bakery sales
Meat and Produce Associate
Walmart
West Union, OH
12.2020 - 05.2021
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Assisted customers with product, promotion and policy information.
- Helped to complete inventory audits every three months.
Emergency Medical Technician-Basic
Richmond County Department Of Emergency Services
Warsaw, VA
05.2019 - 11.2020
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Senior Minister
Newland Church Of Christ
Warsaw, VA
06.2015 - 11.2020
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, writing sermons and working with church leaders, funerals and weddings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Youth Minister
Glen Este Church Of Christ
Cincinnati , OH
12/01/13 - 12/01/14
- Designed events for ministry teenagers and families, led Sunday school lectures and developed positive relationships with teenagers' parents and guardians.
- Advocated for young members of church internally and in general community.
- Directed weekly youth meetings, special group events and overnight excursions.
- Prepared participants for roles in ceremonies, services or events.
Youth Minister
Kernersville Church of Christ
Kernersville, NC
06/01/10 - 12/01/13
- Directed weekly youth meetings, special group events and overnight excursions.
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Communicated regularly with volunteers, assisting with issues and questions.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Oversaw teams of youth volunteers
- Partnered with parents and offered insights and resources for guiding youth in preferred directions.
- Managed ministry budget and documented all purchases.
Education
Some College (No Degree) - Advanced Emergency Medical Technician
05.2020
Bachelor of Science - Preaching Ministry/ Communications
05.2009
Skills
- Interpersonal Communication Skills
- Teamwork
- Analytical skills
- Professional manner
- Customer Service
- Time Management
- Networking
- Computer skills
- Outreach Planning
- Strong Work ethic
- Talent Development
Timeline
Service Manager - Tire Discounters, Inc.
05.2023 - Current
Auto Care Center Coach - Walmart
05.2022 - Current
Hardlines Manager - Walmart
10.2021 - 04.2022
Bakery/Deli Manager - Walmart
05.2021 - 10.2021
Meat and Produce Associate - Walmart
12.2020 - 05.2021
Emergency Medical Technician-Basic - Richmond County Department Of Emergency Services
05.2019 - 11.2020
Senior Minister - Newland Church Of Christ
06.2015 - 11.2020
Youth Minister - Glen Este Church Of Christ
12/01/13 - 12/01/14
Youth Minister - Kernersville Church of Christ
06/01/10 - 12/01/13
Rappahannock Community College - Some College (No Degree), Advanced Emergency Medical Technician
Kentucky Christian University - Bachelor of Science, Preaching Ministry/ Communications
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