Raj Kiran
Life Raft Technician
Doha,Al Wukair
Summary
Talented leader and analytical problem-solver with over 11 years of experience successfully managing front-line Marine safety operations. Efficiently maintain and repair FFA and LSA equipment. Coordinate resources and staff to handle any requirement.
Overview
4
4
Languages
11
11
Certifications
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Service Manager
Ghasham Marine Service & Trading
Doha, Al Wukair
2013.12 - Current
- Overall Responsibility for the operation of Ghasham Marine Service & trading (Safety Division). The job involves Liaison with principals, supervision and implementation of SOLAS Guidelines and Interaction with Clients at all Levels.
- Handle safety related complaints, provide appropriate solutions and alternative with the time limits follow up to ensure resolutions and Identifying and assessing customer’s needs to achieve satisfaction
- Identified issues, analyzed information and provided solutions to problems.
- Kept all type of records in system, accurately detailing customer information, service record, next service scheduling, calibration and equipment conditions.
- Developed written plans and obtained customer consent to proceed.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Focal point for Life raft station OEM audits
- Supervising the staff to wear the Proper Protective Equipment inside the premises
- Prepare quotation, Invoices, Delivery Note, RFQs, Service Certificate and other supporting documents.
- Arranging custom clearance documents for DG shipment and handling police escort from ports to warehouse.
- Stock level ordering as per OEM requirements
- Prepare Test report of life raft, Job sheet and Invoicing in Oracle Database.
Life Raft Technician
Ghasham Marine Service & Trading
Doha , Al Wukair
2012.01 - 2013.11
- Handle safety related complaints, provide appropriate solutions and alternative with the time limits follow up to ensure resolutions and Identifying and assessing customer’s needs to achieve satisfaction
- Authorized signatory for Certification of Life rafts, LSA & FFE.
- Focal point for Life raft station OEM audits
- The roll involves, unpacking of Life rafts, maintain service record book, testing, repair servicing and re-packing of life rafts in conformity with manufactures and SOLAS guidelines
- Prepare Test report of life raft, Job sheet and Invoicing in Oracle Database.
- Stock level ordering as per OEM requirements.
Office Assistant and Life Raft Technician.
Mamun Ali Bumasuk
Karachi, Sindh
2009.11 - 2011.12
- Processed invoices and expenses using Oracle to facilitate on-time payment.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Handle safety related complaints, provide appropriate solutions and alternative with the time limits follow up to ensure resolutions and Identifying and assessing customer’s needs to achieve satisfaction
- Unpacking of Life rafts, maintain service record book, testing, repair servicing and re-packing of life rafts in conformity with manufactures and SOLAS guidelines
- Use to do fiber Repairing on damage life raft container
- Mixed Gas Refilling on liferaft cylinders
Communications Officer
Al Samad Enterprises
Karachi, Sindh
2008.03 - 2009.10
- Engaged with customers to effectively build rapport and lasting relationships.
- Searching ship schedule online and calling captain and ship managers for store, deck product information.
- Completed orders and organized product deliveries to meet customer timetables.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Receptionist
Revolving Restaurant
Karachi, Sindh
2007.07 - 2008.01
- Welcomed all customers with friendly greeting, answered general questions.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant of Manager Financial Advisor
New Hampshire Insurance
Karachi, Sindh
2005.06 - 2006.02
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated events, prepared agendas and managed schedule for Manager Financial Advisor.
Education
No Degree - Science Education
St Anthony Boy’s High School
Karachi-Pakistan 2004.01 - 2004.03
Diploma in Auto & Diesel - Automotive Engineering
St. Patrick Institute Of Science & Technology
Karachi-Pakistan 2005.01 - 2008.03
Skills
Strategic business planning
Documentation and reporting
Customer service management
After-sales support
Technical Support
FFA Knowledge
LSA Knowledge
Sales expertise
Interpersonal communication skills
Life saving product marketing
Problem solving strength
Staff Training
Protective equipment
Safety and compliance inspections
Records/files maintenance
Accomplishments
- Attended DSB liferafts Training Refresher Course in
W.H. Brennan & Co Ltd. Singapore (April-2011) - Attended RFD liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (Oct-2014)
- Attended ELLIOT liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (Dec-2014)
- Attended CREWSAVER liferafts Training Refresher
Course in RFD Head office Birkenhead, England U.K (Dec- 2014) - Attended UNITOR liferafts Training Refresher Course in
Wilhelmsen Denizcilik Hizmetleri, Istanbul-Turkey (Apr- 2016) - Attended RFD liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (July-2017)
- Attended UNITOR liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (Oct-2017)
- Attended ELLIOT liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (Dec-2017)
- Attended CREWSAVER liferafts Training Refresher Course in RFD Head office Birkenhead, England U.K (Dec-2017)
- Attended Survitec Extended Service Raft Training Refresher Course in RFD Head office Birkenhead, England U.K (Dec-2017)
- Attended Survitec Zodiac 50 Person Raft Online Training in Qatar
(Jun-2020)
Certification
DSB Life raft Training Refresher Course-Singapore
Timeline
Attended Survitec Zodiac 50 Person Raft Online Training in Qatar
2020-06
Elliot Life raft Training Refresher Course-United Kingdom
2017-12
Crewsaver Life raft Training Refresher Course-United Kingdom
2017-12
Survitec Extended Service Life raft Training Refresher Course-United Kingdom
2017-12
Unitor Life raft Training Refresher Course-United Kingdom
2017-10
RFD Life raft Training Refresher Course-United Kingdom
2017-07
Unitor Life raft Training Refresher Course-Turkey
2016-04
Elliot Life raft Training Refresher Course-United Kingdom
2014-12
Crewsaver Life raft Training Refresher Course-United Kingdom
2014-12
RFD Life raft Training Refresher Course-United Kingdom
2014-10
Service Manager
Ghasham Marine Service & Trading
2013.12 - Current
Life Raft Technician
Ghasham Marine Service & Trading
2012.01 - 2013.11
DSB Life raft Training Refresher Course-Singapore
2011-04
Office Assistant and Life Raft Technician.
Mamun Ali Bumasuk
2009.11 - 2011.12
Communications Officer
Al Samad Enterprises
2008.03 - 2009.10
Receptionist
Revolving Restaurant
2007.07 - 2008.01
Assistant of Manager Financial Advisor
New Hampshire Insurance
2005.06 - 2006.02
Diploma in Auto & Diesel - Automotive Engineering
St. Patrick Institute Of Science & Technology
2005.01 - 2008.03
No Degree - Science Education
St Anthony Boy’s High School
2004.01 - 2004.03