Vance Valle
Houston
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed at Chick-fil-A and other esteemed venues. Excelled in fostering teamwork and collaboration, enhancing staff training, and multitasking across high-volume settings. Achieved significant improvements in team performance and customer satisfaction through effective leadership and attention to detail.
Overview
6
6
years of professional experience
Work History
Team Leader
Chick-fil-A
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Server
Hungry's Café and Bistro
08.2022 - 02.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Team Member
Chick-fil-A
08.2020 - 08.2021
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Server
Longhorn Steakhouse
08.2018 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Business
San Jacinto College
Pasadena, TX12-2027
No Degree - Aerospace Structures
San Jacinto College
Pasadena, TX01-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Overseeing daily activities
- Multitasking
- Leadership
Timeline
Team Leader
Chick-fil-A
08.2022 - Current
Server
Hungry's Café and Bistro
08.2022 - 02.2023
Team Member
Chick-fil-A
08.2020 - 08.2021
Server
Longhorn Steakhouse
08.2018 - 06.2020
No Degree - Business
San Jacinto College
No Degree - Aerospace Structures
San Jacinto College
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