Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leighton Carroll

Reisterstown,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Ramp Agent

Southwest Airlines
02.2023 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Operated equipment while observing standard safety procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled pallets and crates for secure transportation of materials.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Cable Installation Technician

Verizon Inc
03.2018 - 10.2022
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Supported IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC).
  • Windows 7/10 operating systems.
  • Supported mobile devices, printers, scanner, wireless, VPN etc.
  • Maintained repairs, spare parts and components.
  • Researched and trouble problems.
  • Maintained system configurations and documentations.
  • Tracked and resolved customer incidents and requests through client ticking tool.
  • Printer and peripheral device support.
  • Worked on-call and after-hours to support company's needs
  • Provided Executive support.
  • Assisted with deskside services.
  • Installation of fiber.
  • Splicing fiber.

Cable and Satellite Installation Technician

DirecTV
01.2010 - 04.2018
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Set up and programmed devices and educated customers on use.
  • Fed cables through access holes, attics and floor spaces.
  • Worked as lead tech, action manager and supervisor.
  • Installed satellite Tv system in residences and businesses.
  • Interpretations of service orders and circuit diagrams.
  • Installed, rearranged and maintained inside wiring.
  • Connected, disconnected, tested, repaired and maintained various and company and customers telephones and equipments.
  • Accounted for all inventory use equipments and installed and advised returns.
  • Made over 50 home visits to inspect, repair or install satellite systems
  • Upsold new products to existing and new customers, exceeding goals by 10%

Installation Technician

Technology Plus
01.2002 - 06.2008
  • Installed and configured new equipment and systems according to company standards.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Briefed customers on how their systems worked after installations was completed.
  • Assisted in designing layouts of projects after reviewing their home.
  • Tested installation to ensure functionality and corrected setup as needed.
  • Installed and configured new equipment and systems according to company standards

Education

Electrical/Electronic -

University of Technology
Kingston, Jamaica
08.2001

High School Diploma -

Jose Marti Technical High School
Kingston, Jamaica
06.1997

Skills

  • Reliable, friendly, detailed-oriented Cable Technician and Installer of offering over 10 years experience efficiently completing installation orders, with ability to follow most complex network architecture and got accurate installation each time Maintain high customer satisfaction with very low complain rate Skilled in new installation, troubleshooting, programming and setup, service repair, closed-circuit television installation and alarm installation Adept at developing cable organization systems, routing cable through crowded areas and establishing new cable channels that do not impede on room traffic
  • Aircraft Greeting
  • Item Transport
  • External Servicing
  • Loading and Unloading

Timeline

Ramp Agent

Southwest Airlines
02.2023 - Current

Cable Installation Technician

Verizon Inc
03.2018 - 10.2022

Cable and Satellite Installation Technician

DirecTV
01.2010 - 04.2018

Installation Technician

Technology Plus
01.2002 - 06.2008

Electrical/Electronic -

University of Technology

High School Diploma -

Jose Marti Technical High School

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Leighton Carroll