Vandana Sudini

Senior Manager with close to 10 years of experience in the Transit industry, leading Programs and Implementations across the U.S. and Canada. I oversee a team responsible for end-to-end project delivery, including configuration, testing, and change management, for projects ranging from $100K to multi-million-dollar implementations. My portfolio includes high-impact transit projects with agencies such as WMATA, MARTA, Miami-Dade, SEPTA, and Baltimore. I manage project escalations, ensure alignment with PMP processes, and drive successful outcomes through strategic planning, cross-functional collaboration, and stakeholder engagement.

• Lead and manage a team of 6 program managers responsible for executing Transit Fare Collection projects across the US & Canada, driving Digital Transformation in the Public Transit industry.
• Oversee a portfolio of 50+ projects, delivering annual revenue of approximately $35 Million through successful project execution.
• Maintain and monitor key performance indicators (KPIs) for project delivery, quality, and customer satisfaction, ensuring continuous improvement and high standards of performance.
• Act as the Subject Matter Expert (SME) for Fare Collection projects, encompassing hardware and software deliveries for Transit agencies. Proficient in SAAS platform setup on AWS, Mobile app development, and payment processing services.
• Lead escalations, collaborating with the leadership team to swiftly resolve issues and maintain positive client relationships.
• Provide comprehensive training to the team, covering product knowledge and project processes, fostering skill development and expertise.
• Drive continuous improvement initiatives, defining and implementing effective processes to enhance project efficiency and effectiveness.
• Utilize human resources management skills for hiring, employee evaluation, and goal-setting to create a motivated and productive team.
• Contribute to business development efforts, including RFP reviews, proposal writing, and SOW creation, leveraging expertise in Fare Collection solutions.

• Implementing Fare Collection Systems for Public Transportation Agencies including Buses and Rail transit across United States and Canada. Supporting Mobile Ticketing Fare collection Systems, Smart cards, Open Payments along with traditional Cash payments. Managing project values ranging from $1Million to $12Million.
• • Trained Transit Agency professionals on the latest tools and technologies to incorporate best practices in the daily operations and improve Ridership. Ridership increase by 10% demonstrated after the project implementation. Assisted Transit Agencies to provide required data to FTA for continuous grants allocation in order to improve Public Transit.
• Executed 6 projects in one year to enable recurring revenue of $80,000 per project from the hosting fee. Effectively worked with cross functional teams to deliver projects in parallel.
• Educated the customers and encouraged them to move to Genfare Payment Processing. Implemented 3 Payment processing projects resulting in recurring revenue of $150,000 per year.
• Introduced Process improvement Lean methodologies to shorten the time taken for project implementations done by Program Management group. Resulting in increased recurring revenue from each project completion.
• Provided Subject matter expertise support to implement Fare policy changes to the Transit agencies. Resulted in increased ridership in low income neighborhoods.
• Contributed to the Proposals with Solutions tailored to Public Transportation Agency operations. Conducted interviews with Public Transit Authority officials to better cater the needs of transit.

• Assisted product manager in requirement development for Advanced Fare Collection System - Genfare Link SAAS platform, catering to Public transportation agency needs.
• Led a team of 8 Quality Engineers, conducting Quality Assurance for SAAS platform, Mobile Ticketing, Embedded Systems, and Data system projects.
• Led a project team of 5 engineers in Mobile Ticketing apps for Public Transit, derived requirements from market analysis of competitor apps.
• Contributed to adding a new product line of Hand Held Validators to Genfare's offerings, defining requirements and assisting in hardware selection.

• Performed Integration testing for Oracle CCMB (Customer Case & Billing) application implementation.
• Acted as Scrum Master for the Agile team of Developers working on the Cognos Reporting Platform. Created Report specification documents based on the Business use cases for Aliant Energy.
• Worked with PwC Implementation team to assist on the Use cases documentation.

Manage and update the internal Knowledge Management portal with cleansed RFP's, Proposals, Presentations for future use. Conduct interviews with SME's to create project documents.

Worked with Freight Payment Services team to serve Penske Trucking invoices. Cleared the invoices sent to the central database which could not be processed by automatic payment application. Invoices were cleared based on Freight Contract.