VaNeace Richardson
Staunton,VA
Summary
Dynamic healthcare professional with a strong work ethic, efficient time management and and well-versed in performing diverse administrative functions to ensure the highest quality of patient care.
Has the ability to communicate effectively with diverse teams, and deliver compassionate support and personalized care to all patients. Proficient at managing high-volume calls and scheduling patients in a timely manner to ensure seamless operations and exceptional service.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
UVA Health
Charlottesville, Virginia
07.2023 - Current
- Scheduled patient appointments while optimizing provider availability effectively.
- Maintained accurate patient records within electronic health systems securely.
- Communicated with medical staff regarding patient needs and scheduling issues.
- Answered phones promptly in a professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Classroom Assistant
New Holland Early Learning Center
New Holland, USA
05.2017 - 07.2021
- Collaborated with a team of professionals to implement comprehensive educational and behavioral action plans for special needs and at-risk children.
- Offered children personalized educational, behavioral and emotional support.
- Assisted and engaged children in critical classroom learning by conducting creative, educational activities.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Education
Bachelor of Science - Psychology
Radford University
Radford, VA05.2020
Skills
- Experience with Diverse Populations
- Collaborative and Team-Oriented
- Organizational and Planning Skills
- Academic Writing and Presentation Skills
- EPIC Training
- Appointment scheduling
- Medical terminology
- Flexible schedule
- Interpersonal communication
- Special Needs and Education Support
- Strong Work Ethic and Dependable
- Detail-oriented
- Compassionate
Timeline
Patient Access Representative
UVA Health
07.2023 - Current
Classroom Assistant
New Holland Early Learning Center
05.2017 - 07.2021
Bachelor of Science - Psychology
Radford University