Vaneasia Ybarra
Summary
Motivated Shift Leader experienced in fostering team collaboration and exceeding operational objectives through compassionate leadership. Promoted quality assurance and issue resolution while implementing strategies to enhance workplace culture aligned with organizational values. Committed to continuous improvement and productivity enhancement by facilitating action plans and mentoring team members.
Overview
12
12
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Dallas, Tx
01.2020 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new team members on operational procedures and customer service standards.
- Assisted in training new employees on shift operations.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving service efficiency.
- Implemented best practices to enhance workflow efficiency within the team.
- Monitored team performance, providing feedback to enhance individual and team effectiveness.
- Resolved customer complaints promptly and professionally.
- Resolved customer concerns promptly, contributing to overall satisfaction and loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Assisted in inventory management and restocked supplies.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Deli Associate
Walmart
Dallas, Tx
08.2014 - 10.2017
Education
Ged
Pearland, TXSkills
Motivated Shift Leader experienced in fostering team collaboration and exceeding operational objectives through compassionate leadership Promoted quality assurance and issue resolution while implementing strategies to enhance workplace culture aligned with organizational values Committed to continuous improvement and productivity enhancement by facilitating action plans and mentoring team members
Motivated Shift Leader experienced in fostering team collaboration and exceeding operational objectives through compassionate leadership Promoted quality assurance and issue resolution while implementing strategies to enhance workplace culture aligned with organizational values Committed to continuous improvement and productivity enhancement by facilitating action plans and mentoring team members
Timeline
Shift Leader
Loves Travel Stop
01.2020 - Current
Deli Associate
Walmart
08.2014 - 10.2017
Ged