Vanecia Dunn
Durham,NC
Summary
Innovative Customer Service Professional with a background in delivering exceptional client support and enhancing customer satisfaction. Improved operational processes through strong communication and problem-solving skills while managing multiple tasks effectively. Committed to contributing positively within a family-oriented and mission-driven organization. While successfully working as part of team to reach personal and business goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
Durham, NC
11.2025 - Current
- Greeted customers and processed payments for fuel, merchandise, and lottery or telecom transactions with accuracy to enhance customer satisfaction.
- Administrative & Cash Control: Balance shift registers, keep accurate sales records, and report any discrepancies to the Store Manager.
- Store Upkeep: Maintain the cleanliness of the store, gas pumps, and parking lot, and handle routine indoor or outdoor housekeeping duties.
- Stocked shelves, rotated product inventory, and verified vendor deliveries to ensure product availability and effective merchandising.
Quality Control Technician/ FAI Technician
Foxconn
Durham, NC
05.2025 - Current
- Reviewed code for quality and adherence to coding standards, enhancing overall code reliability.
- Conducted regression testing to ensure that previously identified issues have been fixed in new releases
- Assessed user interfaces for design consistency, ensuring consistent user experience across platforms.
- Performed regression testing to verify that previously identified issues were resolved in new releases.
Machine Operator
Wolfspeed
Durham, NC
05.2022 - 04.2025
- Operated machines for semiconductor production in a controlled environment.
- Loaded wafers and materials into processing machines.
- Operated and maintained grinding machines, scrubbers, and sorters to ensure optimal performance and production quality
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly by quickly identifying and resolving issues or malfunctions
- Maintained records of production output, downtime, and quality control checks to support operational efficiency and quality standards
- Operated semiconductor production equipment in Wolfspeed clean room environments.
Material Handler
Syracuse Plastics
Cary, NC
08.2021 - 03.2022
- Tended the thermoplastic machine to produce high-quality products.
- Managed product handling procedures per company policy, ensuring proper storage and packaging.
- Transported products to assigned storage locations.
- Loaded and unloaded pallets using hand trucks and forklifts.
- Staged parts and components for molding and assembly operations.
- Prepared parts for assembly and components for molding and assembly operations.
- Tended the thermoplastic machine to produce high-quality products.
Fork lift operator
Cardinal Health
Durham, NC
03.2021 - 01.2022
- Utilized cherry picker to select products efficiently in outbound department
- Operated forklift to transport medical products within Cardinal Health distribution center efficiently
- Picked pallets using RF scanner and warehouse management system
- Picked pallets with RF scanner and warehouse management system for accurate inventory management
Cashier/Customer Service/Sales Associate
Food Lion
01.2019 - 07.2021
- Assisted customers in locating desired products within the store
- Welcomed each customer and guest with a friendly smile upon entry
- Assisted customers and coworkers with inquiries
- Operated cash register[s]
- Balanced and counted cash drawers at the end of each shift for accuracy
- Processed customer refund requests efficiently to maintain satisfaction
Amazon Fulfillment Associate
Amazon
Garner, NC
08.2020 - 02.2021
- Organized products in designated storage areas
- Resolved merchandise issues based on system guidelines
- Picked customer orders using handheld scanners in Amazon fulfillment center
- Packed merchandise for shipment following Amazon quality standards
- Stowed inventory in designated locations using warehouse systems
Mail Clerk/Mail Handler
DHL E Commerce
07.2019 - 04.2020
- Examined and sorted mail in designated totes
- Prepared incoming and outgoing mail.
- Operated mail processing machinery to ensure efficient handling of mail.
Warehouse Associate
Sirchie Fingerprint Laboratories
Youngsville, NC
02.2019 - 04.2020
- Operated fingerprint lab for evidence processing specializing in narcotics assembly of drug test kits and evidence kits. Also working on fingerprint kit assembly
- Picked and packed Sirchie fingerprint laboratory orders for accurate shipment.
- Received incoming forensic supplies and checked items against packing slips.
- Restocked warehouse shelves with fingerprint kits, evidence supplies, and lab materials.
Aerotek Temp
Food Lion distubution
04.2018 - 03.2019
Education
Equipment technician (Technical school) -
Durham Technical Community College
Medical Office Administration (Diploma) -
The Medical Arts School
Raleigh, NCProfessional Administrative Assistant (certificate) -
Wake Technical Community College
Raleigh, NCHigh school diploma -
Broughton High School
Raleigh, NCSkills
- Inventory management
- Technical documentation
- Load & Unload
- Numeracy
- Process improvement
- Food service
- Microsoft Powerpoint
- English
- Shipping & Receiving
- Writing skills
- Data entry
- Manufacturing facility
- Editing
- Computer operation
- Desktop applications
- Hand tools
- Productivity software
- Safety equipment
- Pallet Jack
- Packaging
- Logistics experience
- Microsoft Excel
- Heavy lifting
- Table clearing
- PPE compliance
- Computer skills
- Sanitation procedures
- Machine operation
- Sanitation practices
- Sales tracking
- Restaurant experience
- Databases
- Microsoft Office
- Grocery store
- Client relations
- Manufacturing
- Inventory calculations
- Order packing
- Purchasing
- POS
- Time management
- Power tools
- Vehicle operation
- Telephonic communication
- Knife skills
- Microsoft Outlook
- Cleanroom standards
- Email marketing
- ISO 9001
- Basic math
- Microsoft Word
- Manufacturing quality assurance
- Warehouse system management
- Retail sales
- Communication skills
- Merchandising
- Retail experience
- Manufacturing company experience
- Food industry
- Order picker
- Retail operations
- Manual handling
- Warehouse operations
- FedEx Ship Manager
- Staff support
- Production quality standards
- Warehouse Supervisor Experience
- Production safety standards
- Warehouse Experience
- Order Picking
- Order fulfillment
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
Certification
CPR, 2013-01 to 2014-01, ServSafe, Driver's License, Forklift Certification
Awards
Cum Laude, 2013-02
Timeline
Customer Service Representative
Circle K
11.2025 - Current
Quality Control Technician/ FAI Technician
Foxconn
05.2025 - Current
Machine Operator
Wolfspeed
05.2022 - 04.2025
Material Handler
Syracuse Plastics
08.2021 - 03.2022
Fork lift operator
Cardinal Health
03.2021 - 01.2022
Amazon Fulfillment Associate
Amazon
08.2020 - 02.2021
Mail Clerk/Mail Handler
DHL E Commerce
07.2019 - 04.2020
Warehouse Associate
Sirchie Fingerprint Laboratories
02.2019 - 04.2020
Cashier/Customer Service/Sales Associate
Food Lion
01.2019 - 07.2021
Aerotek Temp
Food Lion distubution
04.2018 - 03.2019
Equipment technician (Technical school) -
Durham Technical Community College
Medical Office Administration (Diploma) -
The Medical Arts School
Professional Administrative Assistant (certificate) -
Wake Technical Community College
High school diploma -
Broughton High School