Vaneesha Sterling
Killeen,TX
Summary
Certified Clinical Medical Assistant and Certified Phlebotomy Technician, seeking full time employment where my training and experience will be utilized for the benefit of my employer and clientele.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant/Medical Receptionist
Anthonly Medical And Chiropractic Center
12.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using different EHR systems and checked information for accuracy.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Medical Assistant
Austin Gastroenterology
04.2019 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Plasma Center Technician
BPL Plasma
04.2018 - 04.2019
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
- Streamlined workflow by managing inventory levels and ordering supplies as needed.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
Medical Assistant
Evins Personnel Consultants
02.2016 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Education
Certified Clinical Medical Assistant - Medical Assisting
Cybertex Institute of Technology
Austin, TX01.2016
Certified Phlebotomy Technician - Phlebotomy
Cybertex Institute of Technology
Austin, TX01.2016
High School Diploma -
Bradwell Institute
Hinesville, GA05.2008
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- Insurance Verification
- Data Entry Efficiency
- Patient Care Coordination
- Patient Flow Management
- Payment Collection
- Medical Billing
- Electronic Health Records Handling
- Active Listening Competence
- Effective written and verbal communication
- HIPAA Compliance
- Vital Sign Monitoring
- Direct Patient Care
- Phlebotomy
- Procedure Assistance
- Sterile technique
- Medical supply inventory
- Anatomy and Physiology Knowledge
- Simple dressings
- Knowledge of EKG rhythm interpretation
- Venipuncture
- Order of draw
- Specimen handling
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- BLS Training
Timeline
Chiropractic Assistant/Medical Receptionist
Anthonly Medical And Chiropractic Center
12.2023 - Current
Medical Assistant
Austin Gastroenterology
04.2019 - 04.2021
Plasma Center Technician
BPL Plasma
04.2018 - 04.2019
Medical Assistant
Evins Personnel Consultants
02.2016 - 04.2019
Certified Clinical Medical Assistant - Medical Assisting
Cybertex Institute of Technology
Certified Phlebotomy Technician - Phlebotomy
Cybertex Institute of Technology
High School Diploma -
Bradwell Institute
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- BLS Training
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