Vanesa Aguilar
Conroe
Summary
Dynamic and results-driven professional with extensive experience as a Detention Officer at Montgomery County Detention Facility. Proven expertise in emergency response and effective communication, enhancing facility safety and reducing incidents of violence. Bilingual in Spanish, adept at building rapport and fostering a respectful environment among diverse populations.
Law enforcement professional prepared for rigors of maintaining security and order in challenging environments. Possesses valuable experience in conflict resolution and maintaining facility safety. Known for strong team collaboration and adaptability to changing circumstances. Skilled in communication and de-escalation techniques, highly dependable and trustworthy.
Overview
9
9
years of professional experience
Work History
Detention Officer
Montgomery County Detention Facility
10.2022 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security. Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques. Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Receptionist
Physician Group of The Woodlands
02.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Detention Officer
Montgomery County Detention Facility
10.2020 - 12.2021
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Sales Representative
Nordstrom
11.2018 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Team Member
Chick-fil-A
11.2017 - 02.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Reduced wait times for customers by implementing more efficient checkout process.
Sales Representative Team Leader
Metro PCS
03.2016 - 02.2017
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Science -
Lone Star College
Conroe, TXHigh School Diploma -
Conroe High School
Conroe, TX05-2018
Skills
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Restraint techniques
- Mental alertness
- Firearm safety
- Spanish fluency
- Correctional facility procedures
- Multitasking
- Excellent communication
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Cooking
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Gym Workouts
- Dancing
- Blogging/Vlogging
- Personal Development and Self-Improvement
Timeline
Detention Officer
Montgomery County Detention Facility
10.2022 - Current
Receptionist
Physician Group of The Woodlands
02.2022 - 10.2022
Detention Officer
Montgomery County Detention Facility
10.2020 - 12.2021
Sales Representative
Nordstrom
11.2018 - 08.2019
Team Member
Chick-fil-A
11.2017 - 02.2018
Sales Representative Team Leader
Metro PCS
03.2016 - 02.2017
Associate of Science -
Lone Star College
High School Diploma -
Conroe High School
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