Vanesa Barrera
Converse
Summary
Compassionate Customer Service Specialist experienced in community health clinic operations. Delivered efficient patient support and built positive relationships through effective communication and professionalism. Focused on enhancing team collaboration and resolving customer issues to improve overall care environment.
Overview
8
8
years of professional experience
Work History
Sr Csr
CentroMed
walzem
07.2018 - Current
- Strengthened customer retention by implementing discount options, resulting in increased loyalty.
- Collaborated with team members to streamline service delivery processes, enhancing overall customer satisfaction.
- Trained new staff on best practices for customer service protocols, fostering a consistent customer experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Samuel Clemens
Schertz, TX06.2014
Skills
- Customer service
- Payment processing
- Call center experience
- Staff training
- Representative training
- Team collaboration
- Communication efficiency
- Active listening
Languages
English
Professional
Spanish
Professional
Timeline
Sr Csr
CentroMed
07.2018 - Current
High School Diploma -
Samuel Clemens