Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gisselle Gallegos

Los Banos,CA

Overview

3
3
years of professional experience

Work History

SR CSR

Maximus
USA
10.2022 - Current
  • Demonstrated exceptional dedication by continually meeting and exceeding established productivity and quality goals.
  • Achieved a quality satisfaction rating of 90% or higher.
  • Demonstrated ability to quickly switch between tasks based on changing business needs.
  • Managed TTY line coverage, ensuring seamless communication with customers. -
  • Coordinated time-off requests with team members to guarantee uninterrupted service.
  • Evaluated applications for completeness, accuracy, and eligibility.
  • Assisted in training and evaluating new team members, contributing to the development of a high-performing team.

Outbound Call Center Agent

Datafied
Remote
05.2022 - 10.2022
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Processed medical records requests from outside providers according to facility, state, and federal law
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Reduced misplaced documents by maintaining clean and organized filing area, ensuring proper storage of important files.

Education

High School Diploma -

Highland High School
Sacramento, CA
06.2022

Skills

  • Multi-task management
  • Data entry
  • MS word, excel, and outlook
  • Bilingual (English and Spanish)
  • Problem-solving abilities
  • Active listening and communication

Affiliations

Results-driven customer service professional with 10+ years of experience thriving in high-pressure environments while delivering extraordinary quality. Proven ability to prioritize and adapt to changing business requirements.

Timeline

SR CSR

Maximus
10.2022 - Current

Outbound Call Center Agent

Datafied
05.2022 - 10.2022

High School Diploma -

Highland High School

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Gisselle Gallegos