Vanesa Diaz

Traffic Agent

National Airport Services

Miami, FL

01.2023 - Current

Estimated freight and postal rates to track shipment costs and weights.
Directed cargo loading to monitor even distribution of weight.
Investigated discrepancies between actual cargo received and shipped versus expected amounts.
Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
Created labels that accurately identified packages by content type, origin and destination locations .
Ensured accurate data entry into computer systems related to cargo tracking information.
Checked import and export documentation to determine cargo contents.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Provided customer service in accordance with company policies and procedures.
Organized freight according to destination requirements and established timelines for deliveries.
Assisted customers with cargo handling, loading, and unloading activities.
Communicated effectively with truck drivers regarding pickup and delivery schedules.
Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Answered [Number] calls per shift to assist with customer questions and concerns.
Understood and followed oral and written directions.
Worked with cross-functional teams to achieve goals.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Planned and completed group projects, working smoothly with others.
Prioritized and organized tasks to efficiently accomplish service goals.