Vanesa Heng
San Jose,CA
Summary
Highly adaptable and organized individual seeking position as an Instructional Designer to further enhance collaboration and effectiveness of staff development and training efforts through first-hand experience as a frontline social worker, policy analyst, and experience training workers in various capacity while applying instructional design philosophies on a macro and mezzo level.
Overview
8
8
years of professional experience
Work History
Management Analyst - Policy
County Of Santa Clara
11.2022 - Current
- Analyzes and interprets legislation updates, Welfare and Institution Code statute, and All County Letters from the California Department of Social Services (CDSS), and facilitate discussions with subject matter experts to implement new policy and procedural chapters for the Department of Family and Children's Services (DFCS) Operational Policies and Procedures Manual (OPP)
- Designs and implements visual aids and procedural guides for staff to understand procedures in alignment with legislation and departmental policies and to utilize the Child Welfare Services/Case Management System (CWS/CMS) procedures relevant in OPP chapters.
- Collaborates in multidisciplinary team (with TSS, DEBS, and other departments as relevant) to develop and design OPP Chapter guides, aids, and align information and procedures to multi-departmental processes
- Serves as the subject matter expert in Child Welfare Court services in CDSS CW-CARES (new system) development meetings on a consistent basis and provide macro, mezzo, and micro focused feedback in the development of the new system coming in October 2026
- Creates supportive resource guides and facilitate training for departmental staff upon transitions to new software and online resources (e.g. transition from SharePoint to SharePoint Online and from old OPP to online OPP)
- Acts as the DFCS Intranet content manager to manage content posting, creating of new subsites and subpages, and document and forms archive, in addition to providing ad hoc training for new sub-content managers
Social Worker III
County Of Santa Clara
11.2016 - 11.2022
- Utilized the Child Welfare Services/Case Management System (CWS/CMS) for daily tasks, court report submission, contact note record-keeping, and maintained accurate client records for Adoption and Foster Care Analysis and Reporting System (AFCARS) reporting to the state
- Conducted ongoing risk and safety assessments for children at risk of child abuse and neglect and created individualized case plans through the use of CWS/CMS
- Investigated child abuse and neglect allegations, created and submitted court report to Juvenile Dependency Court and served as a subject matter expert in trials as needed
- Created guides, self-help documents, checklists, and other training aids for interns, new workers, and colleagues, increasing staff understanding and efficiency in completing daily tasks
- Trained and instructed staff, interns, and new workers in various areas such as Dependency Investigations, Child and Adolescent Needs and Strengths (CANS) assessment, etc.
Education
Master of Social Work -
University of Southern California
Los Angeles12.2014
Skills
- CWS/CMS
- Articulate Storyline 360
- Adobe RoboHelp
- Adobe Procreate
- SharePoint Online Content Management
- Microsoft Office Suite (Word, Excel, Powerpoint, Outlook, Teams, Planner, Project, Publisher, Visio)
- Monday Work Management
- Snagit
- Da Vinci Resolve
- Canva
Licenses
Licensed Clinical Social Worker #93724
Skills
- Adaptability
- Communication
- Organization and Prioritization
- Project Management
- Ability to view impact on macro, mezzo, and micro level
- Data Analysis and Evaluation
- Storyboarding
- Action Mapping
- Prototyping
Court Appointed Expertise
- Risk assessment and child welfare interventions
- Dependency Investigations
Timeline
Management Analyst - Policy
County Of Santa Clara
11.2022 - Current
Social Worker III
County Of Santa Clara
11.2016 - 11.2022
Master of Social Work -
University of Southern California
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