Vanesa Miley
CHESAPEAKE,VA
Summary
Dynamic professional with extensive experience at Federal Express Corporation, excelling in optimizing delivery processes and enhancing team productivity. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Highly proficient in decision-making skills within fast-paced environments, ensuring exceptional service and operational efficiency. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
40
40
years of professional experience
Work History
DOT Courier/ Team Leader/Trainer
Federal Express Corporation, Norfolk, VA
01.1994 - 11.2025
- Compile and implement strategies to optimize delivery processes and maximize efficiency
- Assist management by providing training and guidance to new and existing employees to ensure accuracy and quality of services provided
- Assist with resolving customer complaints or inquiries
- Communicate with customers and vendors to ensure prompt delivery and pickup of all items
- Facilitate creating routes to ensure efficient and on-time delivery of all packages
- Supervise a team of couriers to ensure proper distribution, achieve service commitments and safely deliver/pick up packages, while building teamwork.
- Demonstrate high proficiency with all electronic equipment used to facilitate documentation of package movement and timecard recording
- Continually entrusted with millions of dollars worth of products to be safely and securely delivered and picked up at customer locations
DOT Courier/Trainer
Federal Express Corporation, Augusta GA
08.1990 - 01.1994
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Customer Service Agent/Dispatcher
Federal Express Corporation, Terre Haute, IN
03.1988 - 08.1990
- Dispatched and distributed stops for 15 drivers while maintaining front counter and telephone customer activity. Handled accounts payable, supply ordering and end of day documentation to be sent to corporate headquarters.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Manager
Pridecraft Enterprises
10.1985 - 01.1988
- Built, managed, and developed client and departmental relationships to ensure the timely production and shipment of inventory.
- Coordinated with multi-functional teams and upper management to identify process gaps and develop solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Associate of Arts -
Southeastern Illinois College
Harrisburg, IL05-1981
Skills
- Solving issues through open communications and various sectors
- Train new hires and mentor coworkers
- Extremely capable of organizing and prioritizing work
- Motivate team members to work well together and provide outstanding customer service
- Capable of learning quickly and adapting to new procedures
- Enjoy making every customer experience the best one
- Proficient with decision making in a high paced, time sensitive environment
Accomplishments
Years of Service: 38 years of service at FedEx Express
Safe Driving Award: FedEx Corporation, 34 years of on the job Safe Driving
Bravo Zulu Award: January 2023 (most current)
Have received countless Bravo Zulu awards throughout my career for outstanding performance, team leadership, customer satisfaction, new hire training and special assignments.
Timeline
DOT Courier/ Team Leader/Trainer
Federal Express Corporation, Norfolk, VA
01.1994 - 11.2025
DOT Courier/Trainer
Federal Express Corporation, Augusta GA
08.1990 - 01.1994
Customer Service Agent/Dispatcher
Federal Express Corporation, Terre Haute, IN
03.1988 - 08.1990
Customer Service Manager
Pridecraft Enterprises
10.1985 - 01.1988
Associate of Arts -
Southeastern Illinois College