Vanesa Zapata
Dodge City,Ks
Summary
Highly motivated professional seeking opportunities in the financial industry to contribute to a company's growth. With a strong background in finance and a passion for analyzing market trends, equipped with the skills necessary to drive strategic decision-making and optimize financial performance. Committed to delivering exceptional results, thrives in fast-paced environments and possesses a keen eye for detail. Ready to leverage expertise and collaborate with a dynamic team to achieve mutual success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
OneMain Financial
02.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Life Insurance Agent
Primerica
11.2017 - 02.2018
- Perform Financial Analysis and offer different services our company provides such as life insurance
Paraprofessional
Eagleton Elementary School
09.2015 - 12.2015
- Worked with students, ages 3-4 and Second grade
Enumerator
Census Bureau
03.2010 - 06.2010
- Collect census data by doing interviews door-to-door
Teller
Credit Union of Dodge City
01.2004 - 02.2005
- Perform financial transactions
- Promoted bank products and services suited to the customer needs and wants
- Forming strong customers relationships
Education
Life Insurance License -
Kaplan University
09.2017
Dodge City Community College
08.2004
High School Diploma -
Dodge City High School
01.2004
CNA License -
Dodge City Community College
05.2000
Skills
- Fluent in Spanish
- Fluent in English
- MS Word
- Excel
- Internet Browsing
- Strong numerical ability
- Upselling strategies
- Cross-selling techniques
- Insurance product expertise
- Customer follow-up
- Customer Service
- Multitasking
- Problem-solving abilities
- Reliability
- Team Leadership
Additional Information
I am a harder worker and I love school, which shows that at a young age I got an early start at college and went during summer vacation to get a CNA license so I could work while I went to high school, to save up money for college. I graduated with Honors and a Presidential Scholarship from Dodge City High School in 2004. I attended college for a semester I was studying to become an RN; I couldn't continue school because I moved to Denver CO. I then started a full-time mommy job, and 10 years have gone by and now want to retake my life and hopefully be able to continue school.
References
- Heidy Ramirez, 620-339-0724
- Sandra Rocha, 620-225-0435
- Janine Dillabaugh, 720-424-7930
- Sally Buchanan, 720-424-7930
Certification
Life insurance license
Timeline
Assistant Manager
OneMain Financial
02.2018 - Current
Life Insurance Agent
Primerica
11.2017 - 02.2018
Paraprofessional
Eagleton Elementary School
09.2015 - 12.2015
Enumerator
Census Bureau
03.2010 - 06.2010
Teller
Credit Union of Dodge City
01.2004 - 02.2005
Life Insurance License -
Kaplan University
Dodge City Community College
High School Diploma -
Dodge City High School
CNA License -
Dodge City Community College
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