Jasmine Luna Martinez
North Brunswick
Summary
I was a dynamic assistant manager at Rita's Ice Cream, where I consistently exceeded expectations in customer service and team leadership. I have a proven ability to boost customer satisfaction and improve team performance through effective training and development. I'm skilled at resolving customer issues, fostering teamwork, and improving service quality. I also excel at analyzing sales data to maximize profitability while maintaining a clean and efficient work environment.
My experience in a fast-paced retail setting honed my leadership and problem-solving skills. I managed daily operations, oversaw team performance, and excelled in customer service and inventory management, ensuring smooth store operations and high customer satisfaction. I'm now looking for a new challenge where I can leverage these skills in a different field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rita's Ice Cream
07.2021 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
No Degree -
Lincoln Technical Institute
Iselin, NJ07-2025
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06-2023
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Multitasking Abilities
- Organizational skills
- Active listening
- Fluent in English
- Fluent in Spanish
- Behavioral Skills- Visual and verbal communication, understanding customer needs well
- Branding, advertising media planning
Languages
English
Full Professional
Spanish
Full Professional
Certification
- First Aid/CPR Certified
Timeline
Assistant Manager
Rita's Ice Cream
07.2021 - 08.2023
No Degree -
Lincoln Technical Institute
High School Diploma -
North Brunswick Township High School
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