Va'nese Winborne
Raleigh,N. Carolina
Summary
Resourceful Project Manager with 20 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
23
23
years of professional experience
Work History
US Intakes Coordinator
Workplace Options
03.2023 - Current
- Research issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Apply administrative knowledge and courtesy to explain procedures and services.
- Verify EAP eligibility and entered information into system.
- Assist clients with obtaining housing, employment and support resources.
- Keep case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Facilitate community outreach to expand participation and support.
- Train new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
Family Engagement Coordinator
Parents For Educational Freedom In NC
09.2022
- Completed comprehensive assessments of families to identify needs and financial plans.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Built solid and trusting rapport with children and families, fostering trust and communication.
- Assisted families in navigating NCSEAA services system, including applying for scholarships, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Instructed parents in school processes, academic programs, and available resources.
- Coordinated documentation between parents and educators.
- Produced detailed and timely reports, paperwork and other supporting materials to facilitate communication between families and educators.
- Identified available community resources and programs for families of disabled children.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Increased community engagement by 10%
Senior Director of Operations
The Salon & Company NC Inc.
02.2012 - Current
- Monitor budget and utilized operational resources.
- Achieve team goals through formalized training plans, coaching, and performance management.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversee day-to-day production activities in accordance with business objectives.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Define, implemented, and revised operational policies and guidelines.
- Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyze business operations and implemented strategies to improve operational cohesiveness.
- Assist in recruiting, hiring and training of team members.
- Reduce operational risks while organizing data to forecast performance trends.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
- · Develop and monitor key performance indicators (KPIs) to assess and improve operational performance.
ACH Specialist/MS Representative
Coastal Federal Credit Union
10.2000 - 02.2009
- Perform the day to day activities related to Fed wire/ ACH functions.
- Research and process daily ACH rejects.
- Responsible for monitoring and addressing all non-post, stop pays, positive pay and ACH Returns on a daily basis.
- Ensure all wire/ ACH operational processes and procedures maintain compliance with all transaction processing Organizations (NACHA) and federal and state regulations affecting bank operations.
- Ensure compliance of wire/ ACH transfer services and activities.
- Provide backup support for the oversight of the daily Balancing of wire transfer activity with general ledger, clearing outstanding Items in a timely manner.
- Process daily account maintenance requests in accordance with policy.
- Ensure OFAC control and monitoring of daily transactions.
- Responsible for reviewing all check 21 capture deposits.
- Bank and general ledge reconciliations.
- Notifies affiliates of errors and exceptions.
- Work with the managers to ensure document reflects current policies and procedures, and adheres to NACHA and regulation E requirements.
Education
H.L.P - Hair Restoration
US Trichology Institute
Latham, NY07.2020
BBA - Marketing
Strayer University
Raleigh, NC05.2009
Licensed Cosmetologist - Cosmetology Education
Sherrill's University of Barber And Cosmetology
Raleigh, NC04.1999
Skills
- Word XP, PowerPoint, Publisher, Outlook, Access, Excel
- Google Suite
- SAP CRM
- ACT2010 CRM
- Oasis CRM
- Salesforce CRM
- Sales Management, B2B Outlook
- Inventory
- AS/400 Scheduling
- Account Management, Clients, Market research, Proposals
- ACT 2000, Client support, Market, Relationship management
- Adobe 90, Data communications, Materials, Research, Metting Schedules
- Ads, Product Development, Access, Sales Management
- CRM, Notes, Project Coordination
- Customer Relationship Management, Managing, Project Management
Timeline
US Intakes Coordinator
Workplace Options
03.2023 - Current
Family Engagement Coordinator
Parents For Educational Freedom In NC
09.2022
Senior Director of Operations
The Salon & Company NC Inc.
02.2012 - Current
ACH Specialist/MS Representative
Coastal Federal Credit Union
10.2000 - 02.2009
H.L.P - Hair Restoration
US Trichology Institute
BBA - Marketing
Strayer University
Licensed Cosmetologist - Cosmetology Education
Sherrill's University of Barber And Cosmetology
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