Vanessa Mancha
Watsonville,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Roving Manager
BBQ 152 Corporation
Aptos, Gilroy, Morgan Hill, San Jose, Los Gatos
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Restaurant Manager
Zamens
Aptos, CA
01.2020 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Coffee Shop Manager
Peet's Coffee
Santa Cruz, CA
07.2012 - 07.2016
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Set up daily drawers, verified totals and prepared cash deposits.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Administered payroll and maintained employee records.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
Coffee Shop Manager
Starbucks
Watsonville, CA
04.2006 - 06.2012
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Set up daily drawers, verified totals and prepared cash deposits.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Staff Management
- Strategic Planning
Timeline
Roving Manager
BBQ 152 Corporation
05.2024 - Current
Restaurant Manager
Zamens
01.2020 - 05.2024
Coffee Shop Manager
Peet's Coffee
07.2012 - 07.2016
Coffee Shop Manager
Starbucks
04.2006 - 06.2012
High School Diploma -
Watsonville High School