Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures.
Overview
16
16
years of professional experience
Work History
Library Aide
United Independent School District
09.2022 - Current
Handled check-in and check-out process of library books and materials at circulation desk.
Placed books on proper shelves when returned to circulation.
Organized library shelves, materials and equipment.
Assist the librarian with the issuing of chrome books for the students and technology to school staff.
Processed picture ID's to students as needed.
Answered questions from patrons and helped to find desired materials.
Created welcoming and comfortable space by keeping library clean and organized.
Teacher Aide
United Independent School District
12.2020 - 09.2022
Assisted teachers with supervision and care of group of students
Maintained safety and security by overseeing students throughout school campus.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported student learning objectives through personalized and small group assistance.
Substitute Teacher
United Independent School District
01.2018 - 09.2022
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
City Of Laredo
04.2007 - 10.2014
Handled customer inquiries relating to their water and sewer monthly bill courteously and professionally.
Created a water, sewer, and trash/recycling bin account.
Processed letters by mail to the customers with returned checks due to non-sufficient funds.