Vanessa Aguilera
Plainfield,IL
Summary
Results-oriented, bilingual Psychology graduate with a passion for assisting others. Skilled in connecting with diverse individuals, fostering cultural sensitivity and understanding. Strong organizational abilities, commitment to confidentiality, and unwavering focus on providing exceptional service.
Overview
9
9
years of professional experience
Work History
Translator and Interpreter
Immigration Project
Bloomington, IL
01.2023 - 09.2024
- Provided translation and interpretation services for Spanish-speaking individuals and families navigating immigration processes, ensuring clear, empathetic communication and support.
- Ensured information was culturally sensitive to build trust.
- Completed document translations between English and Spanish for diverse clientele.
Psychologist and Researcher
Private Practice
Mexico City, Mexico City
02.2017 - 05.2022
- Provided emotional support and counseling tailored to individual needs.
- Facilitated in-person and virtual sessions tailored to client needs.
- Designed targeted therapeutic plans to address specific client needs.
- Educated clients about coping strategies for managing symptoms of mental illness.
QA and Customer Experience Analyst
Inwebia
Mexico, Mexico City
06.2015 - 12.2017
- Developed and implemented customer service policies and procedures.
- Collaborated with cross-functional teams to identify process improvements that would enhance the customer experience.
- Provided training and guidance to staff on how to handle difficult customers or situations.
- Participated in weekly meetings with management team members to review progress towards goals related to enhancing the customer experience.
Education
Bachelor of Science - Psychology
INSTITUTO MEXICANO DE PSICOONCOLOGIA
Mexico07-2014
Skills
- Simultaneous interpretation
- Translation verification
- Cross-cultural communication
- Facilitated Peer Coaching
- Real-World Experience
- Advanced computer skills
- Consecutive interpretation
- Problem-solving aptitude
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Translator and Interpreter
Immigration Project
01.2023 - 09.2024
Psychologist and Researcher
Private Practice
02.2017 - 05.2022
QA and Customer Experience Analyst
Inwebia
06.2015 - 12.2017
Bachelor of Science - Psychology
INSTITUTO MEXICANO DE PSICOONCOLOGIA
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