Vanessa Aldaco
San Jose,CA
Summary
Detail-oriented and proactive professional with strong experience executing accurate data collection, recording, and documentation procedures in fast-paced, highly collaborative environments. Skilled in maintaining data integrity, verifying information, identifying process issues, and suggesting enhancements to improve efficiency and accuracy. Passionate about data quality and quick learner who adapts rapidly to changing protocols and workflows. Recent AI Powered Data Analytics Certificate holder with proven MS Office/Excel proficiency and excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Records & Registration Coordinator
San Jose State University
San Jose, CA
05.2024 - 04.2025
- Executed accurate data collection and documentation procedures for student academic records, course grades, transfer credits, major declarations, and academic standing while adhering to CSU policies.
- Recorded and processed high-volume registration data, petitions (Excess Unit, Time Conflict, LOAs, retroactive adds/drops), transcript requests, and personal information changes via OnBase workflows.
- Managed multiple Records & Registration inboxes and provided registration support to 100+ daily phone/in-person inquiries, demonstrating excellent interpersonal skills in a dynamic environment.
- Proactively identified and resolved student account issues, analyzed discrepancies, and suggested workflow improvements to enhance data accuracy and efficiency.
- Adapted quickly to changing academic protocols and contributed to process enhancements by troubleshooting registration holds and course changes.
Eligibility Worker I/II
County of Santa Clara Social Services Agency
San Jose, CA
06.2021 - 03.2024
- Performed detailed data collection, verification, and documentation of financial, personal, and social information to determine eligibility for public assistance programs (CalFresh/Medi-Cal), ensuring accuracy and compliance with federal/state guidelines.
- Conducted phone and in-person interviews to gather and record natural language data, documented determinations, referrals, and case notes while maintaining high standards of efficiency and accuracy.
- Analyzed computer printouts, rectified data inconsistencies, computed budgets, and updated records in case management systems with proactive attention to detail.
- Collaborated with public/private agencies and clients in a fast-paced, dynamic environment; adapted rapidly to program changes, court orders, and workflow updates.
- Maintained positive attitude and strong teamwork while handling high-volume caseloads, attending regular trainings, and testifying at hearings as needed.
Confidential Representative / Administrative Assistant OSIII
County of Santa Clara Human Resources ESA/HHS
San Jose, CA
04.2020 - 05.2021
- Managed high-volume data requests (up to 100 daily) including Verification of Employment (VOE), benefits inquiries, and Kronos timecards using PeopleSoft and Power BI for accurate, up-to-date record keeping.
- Executed precise data entry, reporting, and documentation for employee records, badge access, and Open Enrollment while identifying and resolving discrepancies proactively.
- Supported collaborative hiring panels by processing applications via NeoGov, scheduling interviews, and maintaining organized records and calendars.
- Demonstrated excellent interpersonal skills while assisting walk-ins, managing inboxes, and running reports in a fast-paced HR environment.
Office Specialist III
County of Santa Clara Social Services Agency
San Jose, CA
10.2018 - 04.2020
- Handled data collection and documentation for State/County Appeals by analyzing requests, extracting technical data, and preparing case folders in CalWIN, TMT, and DEBS systems.
- Served as interim Appeals Lead, creating training SOPs and internal processes that improved efficiency and accessibility for the team.
- Delivered exceptional customer service as first point of contact while maintaining accurate records and resolving client inquiries in a high-volume setting.
Patient Services Representative / Admitting Registrar / PBX
Saint Louise Regional Hospital
Gilroy, CA
12.2017 - 01.2019
- Performed systematic data entry and accurate creation of medical records for all incoming patients using MS4/ChartMaxx systems.
- Verified insurance and co-payment data through multiple portals while documenting demographics, symptoms, and clinical orders with high attention to detail.
Youth Director / Youth Advocate
Mount Pleasant Christian Center
- Created curriculum, managed budgets, provided academic advising and resource connections.
Funds VP Board Member & Advocacy
AAUW San Jose
- Managed donations, generated reports, delivered presentations.
Treasurer & Outreach Worker
Evergreen Valley College Enlace Student Association
- Created budgets, raised funds, delivered scholarship workshops.
Advisory Board Member
EOPS – Evergreen Valley College
- Developed student support programs and outreach initiatives.
Education
AI Powered Data Analytics - Certificate of Program Completion
California Institute of Career Development
San Jose, CABachelor’s Degree - Behavioral Science / Minor in Education
San Jose State University
San Jose, CAAssociate’s Degree - Sociology
Evergreen Valley College
San Jose, CASkills
- Data Collection
- Data Verification
- Process Improvement
- Natural Language Data Handling
- Fast-Paced Collaborative Environments
- Microsoft Office Suite
- PeopleSoft
- OnBase
- CalWIN
- CalSAWS
- MEDS
- High-Volume Customer Service
- Interpersonal Communication
- Research
- Statistics
- Data Analytics
- Detail-Oriented Documentation
- Regulatory Compliance
References
Available upon request
Additional Comments
Effective team player who also thrives independently. Strong organizational skills, patience, and passion for helping others, especially underrepresented students.
Honors Achievements
- Valedictorian / Summa Cum Laude / Commencement Speaker, EVC, 05/01/14
- Dean’s Scholar / Magna Cum Laude, SJSU, 12/01/16
- Golden Key International Honor Society (Top 10%) & Phi Kappa Phi Honor Society
Timeline
Records & Registration Coordinator
San Jose State University
05.2024 - 04.2025
Eligibility Worker I/II
County of Santa Clara Social Services Agency
06.2021 - 03.2024
Confidential Representative / Administrative Assistant OSIII
County of Santa Clara Human Resources ESA/HHS
04.2020 - 05.2021
Office Specialist III
County of Santa Clara Social Services Agency
10.2018 - 04.2020
Patient Services Representative / Admitting Registrar / PBX
Saint Louise Regional Hospital
12.2017 - 01.2019
Youth Director / Youth Advocate
Mount Pleasant Christian Center
Funds VP Board Member & Advocacy
AAUW San Jose
Treasurer & Outreach Worker
Evergreen Valley College Enlace Student Association
Advisory Board Member
EOPS – Evergreen Valley College
AI Powered Data Analytics - Certificate of Program Completion
California Institute of Career Development
Bachelor’s Degree - Behavioral Science / Minor in Education
San Jose State University
Associate’s Degree - Sociology
Evergreen Valley College