Vanderica Conwell
Birmingham
Summary
Skilled at using laboratory expertise and medical knowledge to help professionals make accurate decisions and support objectives. Manage equipment, supplies and chemicals efficiently to coordinate smooth laboratory operations. Expert in clinical diagnostic equipment.Organized professional known for always adhering to hospital requirements, policies and procedures.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Iron Mountain
Birmingham
2024.05 - Current
- Managed patient records using Iron Mountain's secure data management system.
- Organized and maintained physical and electronic medical records efficiently.
- Collaborated with healthcare providers to ensure timely record updates.
- Collected, filed, scanned, and retrieved confidential patient information.
- Set up patient charts and documented information in various company software.
- Pulled patient records and transferred information to appropriate parties.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
ROI Specialist
Iron Mountain
Birmingham
2024.05 - Current
Customer Service Representative
Wells Fargo & Company
2022.04 - 2024.04
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Clerk/Administrative Assistant
Iron Mountain
2021.07 - 2023.11
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Completed data entry tasks with accuracy and efficiency.
- Developed data entry policies and procedures in compliance with company standards.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
IT Specialist
Concentrix
2020.03 - 2021.08
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Developed customized software solutions for improved business processes and increased productivity.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
Lab Technician
Grandview
Birmingham
2019.02 - 2020.03
- Conducted routine laboratory tests for quality control and analysis.
- Prepared samples and reagents for various experiments and analyses.
- Documented test results accurately in laboratory information systems.
- Assisted in training new lab technicians on standard procedures.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
Returns Processor
Salon Centric Distribution Center
2017.10 - 2020.02
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
Medical Coding and Billing Specialist
Jefferson County Medical Society
2016.01 - 2017.01
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Increased efficiency in the workplace by developing and conducting training sessions on new coding guidelines and best practices.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Call Management
- Appointment Scheduling
- Data Collection
- Scheduling
- Maintains confidentiality
- Word Processing
- AR/AP
- Data Security
- Call Management
- Appointment Scheduling
- Data Collection
- Scheduling
- Maintains confidentiality
- Word Processing
- AR/AP
- Data Security
- Debugging
- Discharge Planning
- Application installations
- Application support
- Customer RMA management
- Workplace Safety
- Shipping and receiving
- Product Inspection
- Debugging
- Discharge Planning
- Application installations
- Application support
- Customer RMA management
- Workplace Safety
- Shipping and receiving
- Product Inspection
- Electronic health records
- Quality control
- Sample preparation
- Medical records management
- Health information systems
- Technical documentation
- Sample collection techniques
- Lab equipment processes
Timeline
Medical Records Specialist
Iron Mountain
2024.05 - Current
ROI Specialist
Iron Mountain
2024.05 - Current
Customer Service Representative
Wells Fargo & Company
2022.04 - 2024.04
Data Entry Clerk/Administrative Assistant
Iron Mountain
2021.07 - 2023.11
IT Specialist
Concentrix
2020.03 - 2021.08
Lab Technician
Grandview
2019.02 - 2020.03
Returns Processor
Salon Centric Distribution Center
2017.10 - 2020.02
Medical Coding and Billing Specialist
Jefferson County Medical Society
2016.01 - 2017.01
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater