LATOYA JOHNSON

Prepare paper medical records for scanning by removing staples, paper clips, and organizing documents in proper order

• Scan documents into EHR or document management systems with high accuracy and productivity
• Index and classify records correctly (patient, encounter, document type, date)
• Perform quality assurance checks to ensure image clarity, completeness, and correct indexing
• Correct scanning errors and rescan documents as needed
• Maintain strict confidentiality and comply with HIPAA and privacy regulations
• Track workflow volumes and meet daily/weekly productivity standards
• Safely handle and store physical records before and after scanning
• Communicate with supervisors or HIM staff regarding discrepancies or missing documentation
• Follow retention, destruction, and chain-of-custody procedure Managed electronic medical records for [1000] patients.
• Managed electronic medical records for 1000 patients.

• Provide comprehensive support to patients, handling inquiries related to appointments, billing, insurance, and medical records.
• Assist patients with scheduling and rescheduling appointments, ensuring optimal use of provider schedules and minimizing wait times.
• Resolve patient complaints and issues with professionalism and empathy, striving for quick and satisfactory resolutions.
• Utilize electronic health record (EHR) systems to update patient information, verify insurance details, and manage billing inquiries.
• Educate patients on ProHealth Care services, insurance coverage, and payment options, helping them make informed decisions about their healthcare.
• Collaborate with healthcare providers, administrative staff, and insurance companies to ensure seamless patient care coordination.
• Deliver empathetic support to patients, addressing inquiries on appointments, billing, and insurance, while swiftly resolving complaints for improved care experience.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Provide remote customer support via phone, email, and live chat, addressing inquiries, resolving issues, and offering product and service information.
• Maintain a high level of customer satisfaction by delivering prompt, courteous, and efficient service.
• Utilize CRM systems to document customer interactions, track issue resolution, and maintain detailed and accurate records.
• Assist customers with troubleshooting technical issues, providing step-by-step guidance and support.
• Handle customer complaints and escalations with professionalism and empathy, striving for quick and satisfactory resolutions.
• Participate in ongoing training sessions to stay current with company products, services, and policies.
• Collaborate with team members and other departments to ensure seamless customer service and support.
• Resolved customer inquiries through effective communication and problem-solving techniques.

• Handle a high volume of inbound and outbound calls, assisting patients with inquiries related to appointments, billing, insurance, and medical records.
• Schedule and reschedule patient appointments, ensuring efficient use of provider schedules and minimizing wait times.
• Resolve patient complaints and issues with empathy and professionalism, striving for quick and satisfactory resolutions.
• Utilize electronic health record (EHR) systems to update patient information, verify insurance details, and manage billing inquiries.
• Provide detailed information to patients about Baptist Health Care services, insurance coverage, and payment options.
• Collaborate with healthcare providers, administrative staff, and insurance companies to ensure seamless patient care coordination.
• Participate in team meetings and training sessions to stay current with company policies, healthcare regulations, and best practices
• Resolved customer complaints effectively, enhancing patient satisfaction and retention.

• Perform venipuncture and other blood collection techniques to obtain plasma and blood samples from donors.
• Ensure donor safety and comfort during the donation process, monitoring for any adverse reactions and providing appropriate care.
• Maintain detailed records of donor information, collection data, and any complications encountered during the donation process.
• Follow all protocols for infection control and safety, including proper disposal of needles and other biohazard materials.
• Educate donors about the plasma donation process, including pre- and post-donation instructions and the importance of plasma.
• Calibrate and maintain equipment used for blood collection to ensure accuracy and functionality.
• Collaborate with team members to manage donor flow, ensuring minimal wait times and a positive donation experience.
• Verified patient/donor identity and ensured all records and labels were accurate and up-to-date.
• Collected blood samples using aseptic techniques to ensure patient safety and sample integrity.
• Performed venipunctures and capillary draws efficiently while minimizing patient discomfort.