Vanessa Allen
Laurel,MD
Summary
Well-grounded Resident Relation Manager bringing 5-year background negotiating and preparing legal documents relating to tenant occupancy, designing and implementing effective marketing initiatives and responding to tenant concerns. Hardworking team player possessing excellent problem analysis and resolution talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Relations Manager
Southern Management Companies
08.2022 - Current
- Report and document maintenance requests and scheduled appropriate services.
- Provide peaceful and safe tenant relations through complaint management and conflict resolution.
- Conduct property move-ins, move-outs and walk-through inspections.
- Collect and maintain careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Professional
Southern Management Companies
06.2019 - 08.2022
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for community tours.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Distributed flyers to raise awareness of properties and attract more tenants.
Front Desk Receptionist
Southern Management Companies
08.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Advisor
Club Demonstration Services At Costco
06.2017 - 06.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Cashier
Wegmans
05.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05.2015
Skills
- Building Operations
- Testing Devices
- Move-In Coordination
- Local and State Laws
- Microsoft Office
- Collections Procedures
- Home Inspections
- Resident Satisfaction
- Monthly Fee and Payment Collection
- Social Media Engagement
Certification
- Southern Difference Institute, Southern Management - Nov 2022- April 2023
Timeline
Resident Relations Manager
Southern Management Companies
08.2022 - Current
Leasing Professional
Southern Management Companies
06.2019 - 08.2022
Front Desk Receptionist
Southern Management Companies
08.2018 - 06.2019
Sales Advisor
Club Demonstration Services At Costco
06.2017 - 06.2019
Cashier
Wegmans
05.2015 - 06.2016
High School Diploma -
Quince Orchard High School
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