Teresa Rodriguez

•Lead resident relations initiatives while ensuring exceptional customer service and timely resolution of resident concerns and escalated issues.

• Develop resident engagement programs, community events, and outreach initiatives that improve resident satisfaction and retention.
• Partner with property management and maintenance teams to coordinate service requests and enhance resident experiences.
• Create resident communications, newsletters, marketing materials, and community updates.
• Maintain resident records, occupancy reporting, and operational performance data.
• Train and mentor leasing professionals on customer service, resident engagement, leasing procedures, and company policies.
• Oversee move-in and move-out processes, lease compliance, emergency response, and resident issue resolution.
• Support budgeting, planning, and execution of community events and resident appreciation programs.
• Collaborate with leadership to improve service standards and operational efficiency.

• Delivered exceptional customer service throughout the leasing process, increasing resident satisfaction and lease renewals.
• Conducted more than 150 community tours annually while maintaining a high prospect-to-lease conversion rate.
• Managed over 100 move-in and move-out processes with excellent resident satisfaction.
• Utilized Yardi Voyager, Entrata, CRM, and EliseAI to manage leasing operations, applications, and resident communications.
• Assisted with property acquisition through lease audits and data migration with complete accuracy.
• Developed social media marketing campaigns that increased engagement and generated additional leasing traffic.
• Coordinated resident events and maintained community calendars.

• Guided prospective residents through the leasing process while delivering exceptional customer service.
• Conducted professional property tours and promoted community amenities.
• Supported ownership transition by organizing lease file audits and resident communications.
• Managed leasing documentation using Yardi, Entrata, CRM, and EliseAI.
• Assisted with resident move-ins, move-outs, and ongoing resident engagement initiatives.
• Created marketing content and promoted community events through social media.

• Assisted buyers and sellers throughout residential real estate transactions.
• Developed marketing strategies to generate new business and increase property exposure.
• Built lasting client relationships through exceptional service and communication.
• Conducted consultations, property showings, negotiations, and transaction management.

• Coordinated residential real estate transactions from contract through closing.
• Prepared contracts, disclosures, and confidential legal documentation.
• Managed inspections, financing, escrow timelines, and contingency deadlines.
• Communicated daily with clients, lenders, attorneys, inspectors, and title companies.
• Maintained detailed transaction files and coordinated successful closings.

• Supported Group Sales Managers in securing corporate meetings, conventions, and incentive programs.
• Prepared contracts, proposals, event confirmations, and meeting documentation.
• Coordinated VIP transportation, accommodations, and executive services.
• Served as liaison between banquet, convention services, audiovisual, transportation, front office, and culinary departments.
• Managed room blocks, meeting space assignments, billing coordination, and event logistics.
• Conducted site inspections and client presentations.
• Helped generate repeat business through exceptional customer service and post-event follow-up.
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• Coordinated luxury private dining experiences for VIP guests, executives, celebrities, and international dignitaries.
• Managed Private Dining Room reservations, Chef's Table experiences, and full restaurant buyouts.
• Collaborated with the Executive Chef and Sommelier to create customized menus and wine pairings.
• Coordinated décor, audiovisual, guest flow, timelines, and event logistics.
• Built long-term relationships with luxury clientele and corporate event planners.
• Consistently exceeded private event revenue goals through exceptional client service.
• Successfully managed multiple six-figure private events.

• Prepared refined French-inspired desserts using classical pastry techniques.
• Produced elegant plated desserts, sauces, garnishes, and specialty menu items.
• Assisted pastry chefs in maintaining exceptional presentation and consistency.
• Maintained luxury hospitality standards, food safety, and quality control.

• Produced breakfast pastries, croissants, Danish, muffins, breads, cakes, tarts, mousses, and specialty desserts.
• Supported banquet, buffet, and restaurant pastry production.
• Prepared doughs, creams, fillings, glazes, and bakery ingredients.
• Worked in high-volume luxury hotel bakery operations.

• Supported convention banquet operations serving hundreds to thousands of guests.
• Prepared salads, appetizers, cold platters, garnishes, specialty presentations, and buffet displays.
• Maintained organization, food safety, and production schedules during large events.

• Rotated through bakery and pastry production departments.
• Prepared breads, pastries, cakes, desserts, and buffet displays.
• Assisted with cake decorating, plated desserts, fruit displays, and elaborate dessert buffets.
• Gained hands-on experience supporting luxury hotel restaurants, banquets, and special events.