Vanessa Almendarez
Weslaco,TX
Summary
Retail professional with 10+ years of experience in customer service, store operations, stocking, cash handling, and team leadership. Currently a Lead at psycho Bunny with previous Key Holder/Lead experience at Dollar General. Walmart experience in both stocking and front-end operations. Experience in supporting teams, meeting sales and productivity goals, resolving customer concerns, and maintaining efficient store operation.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Lead
Psycho Bunny
Mercedes, Texas
11.2025 - Current
- Lead by example and promote a positive, productive, customer-focused environment
- Coached and assisted team members to achieve sales and performance goals, fostering a collaborative environment
- Supported daily store operations by directing and assisting associates to enhance team efficiency
- Deliver a high level of customer service and resolve customer concerns professionally.
- Assisted with opening and closing procedures, prioritizing daily operational tasks to ensure smooth store transitions
- Assisted in managing inventory levels to ensure stock availability., shipments, merchandising, and overall store presentation
Stocking1
Walmart
Elsa, Texas
09.2023 - Current
- Stock and replenish merchandise while maintaining accurate product placement
- Executed backroom picks by organizing and retrieving items from bins and overstock areas to ensure timely restocking of sales floor.
- Prioritized daily workload to efficiently manage tasks in a high-volume environment, contributing to overall team productivity.
- Maintain organized and safe sales floor and backroom area.
- Supported coworkers and assisted customers, maintaining high standards of productivity and service quality.
Cashier
Walmart
Donna, Texas
07.2018 - 10.2021
- Provide friendly and efficient customer service in a high-volume environment
- Processed cash and electronic payments accurately, ensuring compliance with company procedures.
- Guided customers through inquiries with questions, checkout issues, and self-checkout.
- Maintained register accuracy and organized front-end area to enhance customer experience.
- Collaborated with coworkers and management to uphold productivity and customer service standards.
Key Holder/Lead
Dollar General
Mercedes, Texas
02.2015 - 05.2018
- Led daily store operations and guided associates in achieving operational goals.
- Trained and supported team members while maintaining customer service standards.
- Resolved customer concerns through active listening and effective solutions, maintaining an organized and productive store environment.ironment
- Delegated tasks to team members and followed up to ensure completion of daily responsibilities.
- Assisted with opening and closing procedure, cash handling and register operations.
- Assisted with inventory, stocking, merchandising, and sales goals.
Education
High School Diploma -
Donna High School
Donna, TX05-2009
Skills
- Sales & KPIs
- Customer Engagement
- Inventory Management
- Cash Handling
- Stocking & Freight
- Opening/closing
- Team Leadership
- Team Development
- Problem Solving
- Conflict Resolution
- Teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Lead
Psycho Bunny
11.2025 - Current
Stocking1
Walmart
09.2023 - Current
Cashier
Walmart
07.2018 - 10.2021
Key Holder/Lead
Dollar General
02.2015 - 05.2018
High School Diploma -
Donna High School