Vanessa Alonzo
Greenville,SC
Summary
Experienced Recent Practical Nursing graduate with over 3 years of customer service experience in a fast-paced environment. Highly outgoing team player with a keen eye for detail. Skilled in building and maintaining professional relationships, ensuring exceptional patient care and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Physician Substitute
Freedom Plasma
Greenville, SC
12.2021 - 12.2023
- Determine donor eligibility by performing donor eligibility assessments, to include; medical history interview, physical examination, educating donor on donor testing, HIV/AIDS virus, donation risks, informed consent, confidential self-exclusion, and reviewing Serological Protein Electrophoresis (SPE) testing as necessary
- Provide counseling to Donors regarding unacceptable test results
- Perform finger sticks to test donors for hematocrit testing and total protein testing utilizing screening equipment
- Monitor the electronic donor questionnaire system
- Follow all standard operating procedures for all medical emergencies, to include communication with the Center Medical Director and donor transport to emergency medical care facilities
- Communicate and seek direction from Center Medical Director and Center Management as necessary.
Medical Receptionist/Secretary
Professional Physical Therapy
Queens, NY
12.2013 - 05.2018
- Registered and scheduled appointments for patients in an efficient and timely manner
- Courteously answered, screened, and directed all incoming calls and connected callers with the correct extension while also relaying messages between patients and clinical staff
- Executed billing procedures & collection of outstanding balances
- Followed up with insurance companies on appeals and denials
- Recorded patient cancellations and missed appointments
- Provided general administrative support by filing charts and forms.
Operation Coordinator
Cruz Realty
Brooklyn, NY
05.2011 - 11.2013
- Sorted, organized, and delivered mails
- Responded to telephone inquiries from customers
- Kept detailed record of all mail related and customer information
- Maintained tidiness of the lobby area.
Administrative Assistant/Receptionist
Jamaica Physical Therapy
Jamaica, NY
06.2008 - 07.2011
- Assisted doctor with care of patients and prepared rooms for checks ups
- Answered incoming phone calls and took accurate messages
- Typed memorandums and correspondence; update patient information on database
- Handled all clerical duties such as faxing, and copying; organized and maintained patient’s files, and scheduled patient’s appointments.
Education
ADN - Registered Nurse
ECPI University
Greenville, SC07.2024
Practical Nursing Degree -
ECPI University
Greenville, SC08.2021
Skills
- Patient Charting and Histories
- Insurance Verification
- Medical Emergency and First Aid
- Bilingual: English/Spanish
- Pregnancy Testing
- Data Entry
- Windows
- MS Word
- Vital signs monitoring
- Clinical Documentation
- Diagnostic Testing
- Physical examination
- Patient Education
- Health Risk Assessments
- Chart review
- Patient Counseling
- Therapeutic Interventions
Certification
- Licensed Practical Nurse, South Carolina, 2021, LPN.53298 P
- CPR/BLS Certification, American Heart Association, 08/2022
Clinicalrotations
- St. Francis East Side, Oncology, Greenville, SC
- St. Francis Downtown, Med/Surg, Greenville, SC
- Spartanburg Regional, Restorative, Spartanburg, SC
- Patewood Rehabilitation, Rehab, Greenville, SC
- Carolina Center, Psychiatry, Greer, SC
Languages
Spanish
Native or Bilingual
Timeline
Physician Substitute
Freedom Plasma
12.2021 - 12.2023
Medical Receptionist/Secretary
Professional Physical Therapy
12.2013 - 05.2018
Operation Coordinator
Cruz Realty
05.2011 - 11.2013
Administrative Assistant/Receptionist
Jamaica Physical Therapy
06.2008 - 07.2011
ADN - Registered Nurse
ECPI University
Practical Nursing Degree -
ECPI University