Vanessa Alvarez
San Diego,CA
Summary
Detail-oriented healthcare professional dedicated to enhancing patient outcomes through exceptional customer service and effective teamwork. Proven ability to manage client relationships and streamline processes in fast-paced environments, ensuring seamless support for healthcare providers and patients alike.
Overview
9
9
years of professional experience
Work History
Benefits Team Support
Aya Healthcare
San Diego, CA
10.2025 - 02.2026
- Supported benefits team during Open Enrollment, ensuring all traveler inquiries were addressed.
- Respond to traveler and Aya team member’s email with questions on Open Enrollment.
- Generated daily reports to confirm all eligible travelers received timely benefits communications.
- Sent travelers their insurance (medical, dental, vision) cards via secure email.
- Sent COBRA insurance letters to travelers, facilitating continued access to benefits during contract gaps.
- Process contract modifications to ensure traveler benefits align with their contracted start date.
- Update traveler’s Day Force accounts while keeping their personal information confidential.
- Keeping attention to detail while working in a fast-paced environment.
Sr. Account Coordinator
Aya Healthcare
San Diego, CA
09.2024 - 10.2025
- All duties listed below in addition to:
- Collaborated with team members to enhance client satisfaction through effective service delivery.
- Delivered professional communication with Aya team members to ensure alignment and support for client objectives.
- Working independently with little to no direction in day-to-day workflow while always maintaining a sense of urgency.
- Assisted Account Coordinators during absences by managing their responsibilities.
Account/Enterprise Coordinator
Aya Healthcare
San Diego, CA
10.2022 - 09.2024
- Assisted Account Manager in developing and maintaining strong relationships with clients.
- Works with Account Manager to submit the best candidates to assignment with our contracted client facilities.
- Supported Account Managers/Program Managers in fulfilling client staffing needs, enhancing client satisfaction.
- Audit information for accuracy and proactively work to minimize future errors.
- Instructed team members on essential tasks prior to taking leave.
- Updated and maintained backup guide on all topics/processes for desk continuity during absences.
Coaching Administrator
BetterNight
San Diego, CA
12.2021 - 10.2022
- Facilitated effective communication for CPAP Coaches by handling ACD and voicemail tasks, enhancing team efficiency.
- Conducted client outreach to patient base, enhancing compliance and improving health outcomes.
- Run daily reports (ad-hoc) to ensure follow-up is being made correctly.
- Assist in creating various training documents.
- Maintain a working knowledge of all equipment dispensed to our patients.
QA Specialist/Tester
BetterNight
San Diego, CA
09.2021 - 12.2021
- Perform quality assurance testing in multiple internal platforms.
- Conducted tests and documented results to ensure product quality.
- Evaluated and filtered product feedback from staff to enhance user experience.
- Facilitated cross-departmental discussions to gather insights for product improvements.
- Develop ideas on how we can improve our product.
Patient Navigator - Level 3
BetterNight
San Diego, CA
04.2021 - 09.2021
- Guided patients in effectively using BetterNight online platform for enhanced user experience.
- Provide continuous education and coaching through diagnosis and treatment.
- Provide escalation support to BetterNight’s Operations Manager.
- Performed weekly audits to ensure operational standards were met.
- Collected weekly phone data to facilitate call management and improve customer service.
- Cross train representatives from different departments on our processes.
- Supported BetterNight’s Operations Manager during absences.
Patient Navigator
BetterNight
San Diego, CA
06.2020 - 04.2021
- Guided consumers through web-based software during calls or chats, facilitating access to therapeutic outcomes.
- Scheduled physician consultations and followed up on prescribed orders to ensure timely patient care.
- Contact physician and/or necessary healthcare team members via phone, email, and text regarding orders, complications, and recommendations.
- Review patient files, both electronic and hard copy, for accuracy and for compliance with Sleep Data policy and procedures.
- Documented information in Brightree and BetterNight following company policy and health care standards.
- Provided resources by identifying problems and implementing solutions for all respiratory and other HME equipment supplied by the company.
- Responsible for creating and processing sales orders appropriately and timely within the Brightree system.
Client/Patient Follow Up Coordinator
Sleep Data Services, LLC
San Diego, CA
12.2018 - 06.2020
- Follow up with patients after their initial CPAP set-up.
- Conducted client outreach to patient base, enhancing compliance and health outcomes.
- Maintain a working knowledge of all equipment dispensed to our patients.
- Managed durable medical equipment inventory and distribution.
- Collaborated in research studies alongside respiratory therapists, contributing to advancements in patient care.
Client/Patient Care Coordinator
Sleep Data Services, LLC
San Diego, CA
02.2017 - 12.2018
- Managed communication with patients through phone calls, delivering comprehensive information about Sleep Data’s services and addressing inquiries.
- Communicate with insurance companies to verify patient benefits and explain the insurance benefits to patients.
- Assisted sleep apnea patients with ordering monthly supplies for CPAP machines, ensuring timely access to necessary equipment.
- Recorded patient information into the EMR system.
Education
Liberal Arts and Sciences - Child Development
San Diego Mesa College
San Diego, CA01-2013
Skills
- Exceptional customer service
- Strong communication (phone, email, text)
- Effective communication
- Conflict resolution
- Ability to adapt in a fast-paced environment
- Strategic Thinking
Accomplishments
Sleep Data Creative Award Winner 2020
References
Available upon request.
Timeline
Benefits Team Support
Aya Healthcare
10.2025 - 02.2026
Sr. Account Coordinator
Aya Healthcare
09.2024 - 10.2025
Account/Enterprise Coordinator
Aya Healthcare
10.2022 - 09.2024
Coaching Administrator
BetterNight
12.2021 - 10.2022
QA Specialist/Tester
BetterNight
09.2021 - 12.2021
Patient Navigator - Level 3
BetterNight
04.2021 - 09.2021
Patient Navigator
BetterNight
06.2020 - 04.2021
Client/Patient Follow Up Coordinator
Sleep Data Services, LLC
12.2018 - 06.2020
Client/Patient Care Coordinator
Sleep Data Services, LLC
02.2017 - 12.2018
Liberal Arts and Sciences - Child Development
San Diego Mesa College