Vanessa Andrade
Carrollton
Summary
Dedicated and motivated healthcare operations professional with hands-on experience in patient transport, environmental services coordination, and command center operations. Skilled in team leadership, workflow management, and communication across departments to maintain smooth hospital operations. Recognized for efficiency, reliability, and compassionate service in support of quality patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transport/EVS Lead Command Center Operator
UT Southwestern Medical Center
09.2024 - Current
- Monitor and manage the hospital’s digital queue system to assign and track room cleaning.
- Ensure rooms are cleaned and patient moves are completed within established turnaround times to support hospital efficiency and patient safety.
- Communicate with technicians via Vocera to address delays, provide guidance, and escalate issues to supervisors when necessary.
- Prepare and send detailed shift handoff reports and email updates summarizing performance and unresolved issues.
- Participate in monthly department meetings to review performance data and develop process improvement strategies.
- Cross-trained to manage the patient transport board, coordinating assignments and monitoring job completion across hospital departments.
- Maintain compliance with hospital policies and ensure timely communication between Environmental Services (EVS) and Transport teams.
Patient Transport & Imaging Services Technician Assistant
UT Southwestern Medical Center
04.2024 - 09.2024
- Safely transported patients to imaging and procedural areas, providing comfort, privacy, and assistance as needed.
- Verified patient identification using two identifiers in compliance with HIPAA standards.
- Assisted imaging staff in preparing patients and ensuring departmental workflow efficiency.
- Communicated with clinical departments regarding scheduling changes and patient readiness.
Dental Assistant
Jefferson Dental & Orthodontics
04.2023 - 11.2023
- Prepared treatment rooms and sterilized dental instruments according to infection control protocols.
- Took x-rays, impressions, and photographs to assist dentists and orthodontists.
- Educated patients on oral hygiene and preventive care strategies.
- Scheduled and confirmed patient appointments, maintaining accurate records and providing friendly service.
Pharmacy Technician
Walgreens Pharmacy
09.2022 - 03.2023
- Assisted pharmacists in preparing medications and verifying prescriptions for safety and compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
R.L. Turner High School
Carrollton, TX05.2022
Skills
- Compliance with HIPAA
- Communication with clinical staff
- Workflow efficiency support
- Patient comfort assistance
- Scheduling and confirming appointments
- Cross-department collaboration
- Equipment sterilization techniques
- Customer service
- Employee training
- Crew supervision
Certification
- Registered Pharmacy Technician Trainee
- Basic Life Support (BLS)
- CPR Certified
Languages
Spanish
Timeline
Transport/EVS Lead Command Center Operator
UT Southwestern Medical Center
09.2024 - Current
Patient Transport & Imaging Services Technician Assistant
UT Southwestern Medical Center
04.2024 - 09.2024
Dental Assistant
Jefferson Dental & Orthodontics
04.2023 - 11.2023
Pharmacy Technician
Walgreens Pharmacy
09.2022 - 03.2023
High School Diploma -
R.L. Turner High School