Vanessa Arellano
Red Oak,TX
Summary
Results-driven professional with extensive experience in child support case management. Adept at financial assessments and legal compliance, committed to delivering high-quality service and maintaining accurate documentation to support successful case outcomes.
Overview
19
19
years of professional experience
Work History
Child Support Officer
Office of the Attorney General of Texas
Dallas, TX
05.2023 - Current
- Managed child support cases and enforced compliance with legal directives.
- Assessed child support cases to determine appropriate case action.
- Assessed financial information and determined child support payment amounts.
- Reviewed and maintained child support files and databases.
- Gathered information from custodial parents and documented case history in case management software.
- Maintained up-to-date knowledge of relevant state laws, regulations, policies, procedures, and guidelines pertaining to child support enforcement.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
Records Technician
City of Desoto
DeSoto, Texas
06.2016 - 05.2023
- Organized and managed official records for City of Desoto, ensuring accessibility for staff and compliance with regulations.
- Processed incoming documents and maintained accurate filing systems.
- Assisted staff with record retrieval and information requests.
- Implemented procedures for secure document handling and storage.
- Collaborated with departments to uphold record retention policies, enhancing inter-departmental communication and compliance.
- Utilized electronic record management systems for efficient data entry.
- Trained new employees on records management protocols and systems.
- Conducted regular audits to verify record accuracy and completeness.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Processed and reviewed information requests under Freedom of Information Act and Privacy Act, facilitating transparency and public access to records.
- Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
- Assisted with the preparation of legal documents such as subpoenas, court orders and summonses.
School registrar/counselor secretary
Kennemer Middle School
Dallas, TX
08.2015 - 05.2017
- Developed and implemented registration procedures for new students.
- Coordinated student enrollment processes, withdrawals, transfers, and grade changes to maintain up-to-date student records.
- Streamlined student enrollment processes and ensured accuracy of records for effective tracking.
- Assisted with the preparation of student transcripts and reports.
- Facilitated communication with parents regarding enrollment status and requirements to enhance engagement.
- Oversaw the collection of student information for state reporting purposes.
- Reviewed and updated student contact information.
- Served as the primary point of contact for internal departments requiring access to academic records.
Clerk III
Dallas County Juvenile Division
Dallas, TX
08.2011 - 07.2015
- Processed and filed juvenile case documents accurately and promptly.
- Maintained confidentiality of records for court proceedings and juvenile files, ensuring compliance with legal standards.
- Communicated effectively with families, attorneys, and social workers regarding case updates.
- Adhered to departmental policies to maintain compliance with legal standards.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Managed incoming phone calls, addressing customer inquiries and resolving issues with professionalism. in a courteous manner while providing excellent customer service.
Victim Witness Liasion
District Attorney Office of Dallas County
Dallas, TX
01.2008 - 05.2009
- Identified and addressed victims' needs promptly to enhance overall safety and well-being.
- Ensured adherence to relevant legislation during liaison activities to uphold service standards.
- Maintained accurate records of all victim interactions to support service quality.
- Supported preparation of victim compensation applications by gathering necessary documents and information.
- Utilized strong telephone etiquette to effectively manage challenging customer calls and provide support.
- Managed daily clerical tasks and maintained organized filing systems.
Education
High School Diploma -
Sunset High School
Dallas, TX05-2005
Some College (No Degree) - Peace Officer License
Navarro College
Corsicana, TXSome College (No Degree) -
Mountain View College
Dallas, TXSome College (No Degree) -
El Centro College
Dallas, TXSkills
- Child support enforcement
- Case management
- Legal compliance
- Financial assessment
- Database management
- Document retrieval
- Records organization
- Attention to detail
- Client communication
- Office administration
Timeline
Child Support Officer
Office of the Attorney General of Texas
05.2023 - Current
Records Technician
City of Desoto
06.2016 - 05.2023
School registrar/counselor secretary
Kennemer Middle School
08.2015 - 05.2017
Clerk III
Dallas County Juvenile Division
08.2011 - 07.2015
Victim Witness Liasion
District Attorney Office of Dallas County
01.2008 - 05.2009
High School Diploma -
Sunset High School
Some College (No Degree) - Peace Officer License
Navarro College
Some College (No Degree) -
Mountain View College
Some College (No Degree) -
El Centro College