Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VANESSA ARRIAZA

Ontario,CA

Summary

Bilingual professional with a commitment to customer success in beauty and e-commerce industries. Prioritized tasks and maintained accuracy in high-volume settings while operating independently under pressure. Demonstrated strong analytical problem-solving capabilities, adaptability, and a collaborative approach to client-centered solutions. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Digital Care Services Work Flow Lead

Louis Vuitton - LVMH
San Leandro, CA
08.2026 - Current
  • Understand and follow the flow of work to ensure department goals are on target.
    Identity bottlenecks and work on bringing them to resolution.
    Escalate equipment (i.e.). laptop, headset, consumables)
    discrepancies and needs to the Supervisor.
    Supported opening weekly appointments, assigned work, and assisted in equalizing team productivity to meet departmental goals.
    Monitors queue performance and team adherence, alerting leadership of any opportunities.
    Assisted in training new employees to ensure they understand their roles and responsibilities. and onboarding new hires.
    Executed additional tasks designated by leadership. Ensure that work produced by the department meets Louis Vuitton quality standards (i.e.). ie. dashboard audits, QC emails, send coaching opportunities as necessary).
    Assure department upholds general maintenance and overall station cleanliness at all times.
    Identify improvement opportunities and challenges to the status quo, providing recommendations that may be implemented.
    Maintain a positive and collaborative working environment with all departments.
    Follow up on exceptions, prioritizing backlogged and escalated cases.
    Regular communication with the supervisor to review any opportunities and observationsParticipated in improvement projects to enhance departmental processes and outcomes. s within the department.
    Performs regular audits on the team's active cases (appointment attendance, uncategorized calls, aged OE, assigned/pending/draft statuses, payments, eSupports appointments, queue coverage and follow-up on team dashboards as necessary to meet SLA. SLA.
    First level of support with escalations. Communicates directly with rFostered cross-department collaboration by working closely with supervisors and managers to streamline communication and support initiatives. y working closely with supervisors, managers, etc.• Ensure business opportunities are maximized through efficient workflow management, being a visible presence and support, exploring creative solutions that will benefit the client and the brand.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Community Manager

CoRise Spaces
Ontario, California
03.2026 - 07.2026
  • Developed and implemented strategies to increase community engagement.
  • Managed community engagement initiatives to foster positive relationships among members.
  • Developed and implemented communication strategies for community updates and events.
  • Coordinated workshops and activities that aligned with member interests and needs.
  • Acted as a liaison between members and management for effective issue resolution.
  • Addressed customer inquiries promptly to ensure satisfaction.
  • Created content for social media platforms to engage the community.
  • Responded to customer inquiries in a timely manner.

CLIENT CARE COORDINATOR

Dr. Dennis Gross Skincare
01.2021 - 01.2025
  • Flourishing in a results-driven environment where building and maintaining strong relationships with many clients across a variety of channels has led to 97% customer satisfaction rate
  • Collaborated cross-functionally with product development, quality assurance, operations, web development, and social teams to identify issues, synthesize customer feedback, and propose potential solutions
  • Collaborating cross-functionality with product development, quality assurance, operations, web development teams and social teams to identify current issues, synthesizing the diverse feedback provided from customers, and offering ideas on potential solutions
  • Supported development of client-facing materials like tutorials, FAQs, summaries, and videos to assist with retailer requests, store events, and social engagement
  • Proactively managed customer relationships by owning issue resolution and overseeing escalations.
  • Supporting with the development of client-facing materials such as tutorials, FAQs, summaries, videos, to better assist with retailer requests, store events, .com, and social
  • Identifying and owning opportunities to collaborate with quality assurance and product development teams to improve processes, documentation, and delivery of customer-facing and internal team warranty/ troubleshooting guides and materials for skincare devices
  • Routinely, monitoring comments and managing engagement of complaints in a quick and timely manner with the ability to identify trends, detect potential influencers, as well as proactively spotting warning signs of potential crises
  • Thriving in a team atmosphere by offering advice on strategy to peers, constantly meeting deadlines early, utilizing great organizational abilities, and communicating clearly and consistently

BUYING ASSISTANT

Restaurant Depot
Anaheim, USA
01.2016 - 01.2021
  • Assisted in negotiating cost, terms, shipping, and returns with vendors while ensuring pricing recommendations were within margin objectives
  • Liaised between merchants and vendors, managing daily communications, tracking submissions, sample approvals, and purchase order management
  • Conducted in-depth financial research and analysis to assist in making decisions regarding assortment, pricing, strategy, and forecasting
  • Evaluated vendor dependability and suitability to meet the organization's supply requirements. Set criteria for sources of supply and established vendor approvals and standards.

Office Manager

Kevin Jewelers
El Cajon, USA
01.2013 - 01.2016

Education

HIGH SCHOOL DIPLOMA -

San Leandro High School
San Leandro, CA

Skills

  • Project Management
  • Process Improvement
  • Cross-Functional Collaboration
  • Customer Relationship Management
  • Data Analytics Reporting
  • Strategic Planning
  • Supervision
  • Functional coordination
  • Accountability management
  • Team collaboration
  • Customer Service
  • Issue resolution
  • Attention to detail
  • Effective communication
  • Interpersonal Communication
  • Initiative
  • Problem solving

Languages

  • English, Native
  • Spanish, Native

Timeline

Digital Care Services Work Flow Lead

Louis Vuitton - LVMH
08.2026 - Current

Community Manager

CoRise Spaces
03.2026 - 07.2026

CLIENT CARE COORDINATOR

Dr. Dennis Gross Skincare
01.2021 - 01.2025

BUYING ASSISTANT

Restaurant Depot
01.2016 - 01.2021

Office Manager

Kevin Jewelers
01.2013 - 01.2016

HIGH SCHOOL DIPLOMA -

San Leandro High School

Similar Profiles

  • Jeremiah HuffJeremiah Huff

    Work Management / Planner / Scheduler / Gibson Station Digital Transformation Lead at Duke EnergyWork Management / Planner / Scheduler / Gibson Station Digital Transformation Lead at Duke Energy

  • Ravikumar HRavikumar H

    <ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

  • SARA VALENTINESARA VALENTINE

    Work Flow Solutions- Advisor Services at Charles SchwabWork Flow Solutions- Advisor Services at Charles Schwab

  • Staceye EubanksStaceye Eubanks

    Work Flow Admin Team Lead at The Body ShopWork Flow Admin Team Lead at The Body Shop

CREATE PROFILE
VANESSA ARRIAZA