Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Vanessa Avila

Vanessa Avila

Tampa,FL

Summary

A reliable and hardworking professional with a practical hands-on approach, who always perseveres to achieve the best results. Able to collect and analyze information and quickly grasp what needs to be done. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Centene Corp
05.2022 - Current
  • Make outbound / inbound calls
  • Performed research and review member’s profile before calling member
  • Setup appointments for members with the pharmacist
  • Maintain a daily production of 95 calls or more a day
  • Sort and work incoming mail, work on incoming and outgoing faxes through RightFax system.
  • Outreached the translation line to call members who speaks a different languages.
  • Outreached Member’s to reschedule missed appointments.

Provider Data Management Analyst

Centene Corp
11.2019 - 05.2022
  • Enrolled providers and practitioners into the provider data management system
  • Perform provider data management activities based on plan contract specifications.
  • Updated and Correct the claims payment information for facilities, providers, and practitioners before processing the claim
  • Performed Research, Review and made updates with a claim as needed within the provider data management.
  • Perform audit accuracy on Daily Rescan reports on paper claims vs synthetic claims, Input incorrect
    information on excel spreadsheet and provided feedback to team members on mistakes that was made.
  • Maintained a daily production of 50 claims or more per day

Rep. Anatomic Path Support

Quest Diagnostics
, FL
02.2007 - 11.2019
  • Managed and sorted histology work to pathologist daily
  • Answered Incoming client calls, and client concerns
  • Send out materials to client's offices for continuation of patient care
  • Researched and identified solutions to problems that occur in my area.
  • Sort, complete and distribute Immuno Histo Chemistry stains to the assigned pathologist
  • Train new employees on requirements of different job functions

Education

Bachelor of science - Information Technology

Strayer University
Washington, DC
06.2025

No Degree - Licensed Full Specialist

American Institute of Beauty
Largo, FL
03.2013

Associate of Science - Massage therapy

Southwest Florida College
Tampa, FL
06.2008

Skills

  • Computer technology
  • Teamwork
  • Knowledge in Microsoft Access, and SQL
  • Time management
  • Work Organizing and Prioritizing
  • Call Center Operations
  • Business Performance Analysis
  • Information Flow Management
  • Microsoft Excel
  • Computer Proficiency
  • Problem-Solving Ability
  • Data Management
  • Microsoft Word
  • Typing Proficiency

Certification

Certified PC Pro

Certified IT Fundamentals Pro

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Customer Service Representative

Centene Corp
05.2022 - Current

Provider Data Management Analyst

Centene Corp
11.2019 - 05.2022

Rep. Anatomic Path Support

Quest Diagnostics
02.2007 - 11.2019

Bachelor of science - Information Technology

Strayer University

No Degree - Licensed Full Specialist

American Institute of Beauty

Associate of Science - Massage therapy

Southwest Florida College

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Vanessa Avila