Vanessa Baca
Tularosa,NM
Summary
Hospitality professional with background in food and beverage service, ensuring exceptional guest experiences. Known for demonstrating strong multi-tasking and organizational abilities across diverse roles, significantly contributing to operational success and sales growth.
Overview
10
10
years of professional experience
Work History
Food and Beverage Hostess
Inn Of The Mountain Gods Resort and Casino
09.2022 - Current
- Provide prompt, friendly, courteous and professional service to guest and team members.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Knowledge of cocktail and drink terminology and preparations.
- Contributed to increased sales by upselling menu items and promoting daily specials effectively.
- Adhered to all safety protocols, maintaining a safe working environment for both employees and guests alike.
- Maintained inventory levels, assisting with restocking supplies as needed to support smooth operations.
- Maintained balanced cash drawer with correct money values, while successfully operating IMG POS system.
- Helps provide service outside job responsibilities to guest, team members and other departments, if needed to help resort succeed.
Hospitality Coordinator
Eastwood High School
07.2023 - 07.2024
- Planned, prepped and organized meals for over 200 band and color-guard students, staff and volunteers.
- Maintained accurate records of quotes, expenses, and receipts to ensure financial transparency within the boosters, parents and district.
- Ensured smooth transitions during live performances by assisting with stage setup and breakdowns before and after shows.
- Collaborated with other sub-committees to streamline cross-functional communication and improve overall safe and successful experience for students, staff and volunteers.
- Assisted in organizing successful fundraising events to support the band''s financial needs and growth opportunities.
Assistant Manager
Grill 49
04.2015 - 04.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped trained staff with POS systems, customer service, county and state regulations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM05-2019
Skills
- Strong multitasking
- Exceptional communication
- Organizational abilities
- Phone Etiquette
- Cash handling proficiency
- Sales experience
Languages
Spanish
Limited Working
Timeline
Hospitality Coordinator
Eastwood High School
07.2023 - 07.2024
Food and Beverage Hostess
Inn Of The Mountain Gods Resort and Casino
09.2022 - Current
Assistant Manager
Grill 49
04.2015 - 04.2017
Bachelor of Arts - Criminal Justice
New Mexico State University
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