Vanessa Baptiste
Florida City ,FL
Summary
Proven in delivering exceptional customer service and healthcare support, my tenure at Baptist Health Hospital showcases my ability to enhance operational efficiency and patient satisfaction. Skilled in problem-solving and time management, I excel in high-stress environments, significantly improving loyalty and team collaboration without compromising attention to detail.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Baptist Health Hospital
08.2022 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Customer Service Officer
Macy's
11.2019 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Winn Dixie Pharmacy
05.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Mavericks High School
Homestead, FL06.2018
Skills
- Time Management
- Problem-Solving
- Customer Service
- Team Collaboration
- Detail Oriented
- Computer Skills
- Workload Management
- Healthcare
- Sanitation Guidelines
- Organizational Skills
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Service prioritization
Timeline
Dietary Aide
Baptist Health Hospital
08.2022 - Current
Customer Service Officer
Macy's
11.2019 - 02.2021
Customer Service Representative
Winn Dixie Pharmacy
05.2017 - 11.2019
Mavericks High School
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