Vanessa Barberena
Laredo
Summary
Responsible and adaptable to fast-paced, changing environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Waitress/Cashier
El Rincon Mexican Restaurant
Laredo
11.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and efficiently using point-of-sale systems.
- Ensured cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to deliver timely food service.
- Handled customer inquiries and resolved complaints professionally.
- Restocked supplies and maintained inventory levels for seamless operations.
- Managed cash transactions and processed payments accurately at the register.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
Theatre Usher
Sames auto arena
Laredo
04.2022 - 08.2022
- Greeted guests warmly upon arrival at events.
- Assisted patrons in locating their seats and answering inquiries.
- Monitored audience behavior to ensure a safe environment.
- Assisted with ticket scanning and ushering patrons to their seats.
- Communicated effectively with co-workers when sharing important information or updates.
Remote customer service representative
Manpower Staffing
Laredo
10.2021 - 12.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer account information accurately.
- Collaborated with team members to enhance service delivery and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Traffic Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
Laredo
11.2015 - 06.2016
- Maintained accurate records of freight transactions and shipping documentation.
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Utilized logistics software to track shipments and manage schedules efficiently.
- Assisted in resolving shipping discrepancies and customer inquiries promptly.
- Communicated with carriers to schedule pickups and deliveries consistently.
- Adhered to federal regulations pertaining to the safe transport of hazardous materials.
- Processed freight bills in an accurate and timely manner.
- Verified accuracy of shipping documents and invoices.
- Organized documentation such as manifests and bills of lading prior to shipment pickup.
- Monitored trucking fleets for timely arrival and departures at loading docks or terminals.
- Scheduled pick-ups, drop-offs, and transfers of cargo from one location to another.
- Performed data entry tasks into computer systems accurately and efficiently.
- Created and maintained detailed records of shipments.
- Organized and maintained physical and digital filing systems for efficient document retrieval.
Education
Cigarroa High School
Laredo, TexasSkills
- Cash handling
- Order accuracy
- Point-of-sale systems
- Communication skills
- Problem solving
- Attention to detail
- Data entry
- Software troubleshooting
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Fast learner
Certification
- Substitute teacher certification
Timeline
Waitress/Cashier
El Rincon Mexican Restaurant
11.2022 - Current
Theatre Usher
Sames auto arena
04.2022 - 08.2022
Remote customer service representative
Manpower Staffing
10.2021 - 12.2021
Traffic Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
11.2015 - 06.2016
Cigarroa High School