Front Desk Agent
Delaware North Yavapai Lodge
- Greeted and assisted guests, ensuring positive first impressions and efficient check-in processes.
- Managed reservations using property management system, optimizing guest accommodations and handling inquiries.
- Provided information about local attractions and services, enhancing guest experience through personalized recommendations.
- Coordinated with housekeeping to ensure room readiness, maintaining high standards of cleanliness and comfort.
- Addressed guest concerns promptly, demonstrating problem-solving skills and commitment to customer satisfaction.
