Vanessa Bernal
El Paso,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Lapa Lapa Sea Food And Drinks
08.2023 - 11.2023
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hostess
The Riviera Restaurant
06.2022 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Junior High Education
Canutillo High School
Canutillo, TXSkills
- Service Quality
- Food Spoilage Prevention
- Food Safety Understanding
- Guest Relations Management
- Cash Handling
- Guest Engagement
- Customer Service
- Event Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Lapa Lapa Sea Food And Drinks
08.2023 - 11.2023
Hostess
The Riviera Restaurant
06.2022 - 10.2022
Junior High Education
Canutillo High School
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