Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Berrones

Williamsport,PA

Summary

Dedicated cook experienced in various environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety and health code requirements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hot Cook and Team Leader

UPMC Williamsport
Williamsport, PA
01.2022 - Current
  • Prepared hot food items according to standardized recipes and menus.
  • Maintained a clean and sanitary work area throughout shift.
  • Adhered to all safety and sanitation regulations when handling food and beverages.
  • Trained new staff members on standard operating procedures related to hot cook duties.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Efficiently recognized opportunities to enhance revenue generation, lower kitchen expenditures, and optimize overall departmental efficiency while ensuring guest contentment.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.

CSR

Alert1.
Williamport, PA
01.2018 - 12.2021
  • Provided customer service support to customers over the phone and by email.
  • Processed orders, forms, applications, and requests.
  • Provided guidance to team members regarding collections policies and procedures.
  • Applied knowledge of legal regulations related to collections practices.

Lead Cook

Carol Ann's Home
San Antonio, TX
01.2017 - 12.2018
  • Managed inventory and ordering of food supplies to ensure efficient operations.
  • Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
  • Developed menus for special events and catering services according to customer specifications.
  • Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
  • Implemented cost-saving strategies by reducing waste and optimizing portion sizes in menu items.
  • Maintained records of food costs, sales figures, employee hours worked, and other relevant data.
  • Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
  • Evaluated customer feedback regarding taste, presentation, temperature accuracy, speed of service.

CSR

Springs Window Fashions
Williamsport, PA
01.2013 - 12.2017
  • Provided customer service support to customers over the phone and by email.
  • Processed orders, forms, applications, and requests.
  • Performed account maintenance activities such as updating client information in databases.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

High School Diploma -

Williamsport Area Senior High School
Williamsport, PA
06-2013

Skills

  • ServSafe certified
  • Food safety knowledge
  • Food Preparing, Plating, and Presentation
  • Collaboration and Teamwork
  • De-Escalation Techniques
  • Customer Service
  • Staff Training
  • Quality Assurance Controls

Certification

ServSafe certified. PENNSYLVANIA STATE CHILD ABUSE CLEARANCE/ACT 33.

Timeline

Hot Cook and Team Leader

UPMC Williamsport
01.2022 - Current

CSR

Alert1.
01.2018 - 12.2021

Lead Cook

Carol Ann's Home
01.2017 - 12.2018

CSR

Springs Window Fashions
01.2013 - 12.2017

High School Diploma -

Williamsport Area Senior High School

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Vanessa Berrones